Independent Living Specialists (ILS) is one of the largest healthcare equipment providers in Australia. With 60 retail stores, 15 warehouses and 600+ staff across four states and more to come, we are a company on the move. Our growth recognises our industry leadership in solutions, innovation and quality customer service across retail, home care, hospital and pressure care, and configured mobility.

A unique opportunity exists for a Casual Showroom Assistant at our Toowoomba Showroom working 28 hours per week (includes Saturdays).

As a Showroom Assistant, you will lead, drive and inspire your team to achieve overall success. You will be the first point of contact, and manage your team across all aspects of sales and operations. You will have a strong Retail background and want to apply your skills in the Allied Health industry. You will have a customer-centric mindset, because at ILS we are all about the customer! You will be a self-motivated, creative thinker, and seek out new opportunities

Your "New" Day to Day:

Opening and closing the showroom and balancing transactions

Actively seeking new clients, contracts and marketing opportunities

Attending to incoming customers, assisting them with their questions and being able to convey the range of services that are available from ILS

Answer customer calls and emails to resolve issues in a timely and effective manner

Providing information to customers about our products from physiotherapy items to mobility scooters, recliner lift chairs through to our range of home care beds, home oxygen therapy and more…

Processing orders and hire contracts

Facilitate the quoting and invoicing, rental and sale of products.

Identify and facilitate referrals to other internal departments

Driving process efficiency and striving for continual improvement

Being the face of ILS in the local community and driving relationships with customers and other local businesses

About You:

You may have a strong Retail background and want to apply your skills in the Allied Health industry.

You may be studying Occupational Therapy, Physiotherapy, Pharmacy or Nursing and looking for a position where you can adapt your knowledge.

You will be keen to go above and beyond to interact with your community and increase store exposure

You will have a customer-centric mindset, because at ILS we are all about the customer!

You will be well presented, professional and courteous

You will have fantastic interpersonal skills and love connecting with people from all walks of life

Have a genuine desire to help others with your knowledge and abilities.

You will have second to none administration skills, including the ability to prioritize your time

You may have SAP experience, which is not required but is highly valued.

You will be a self-motivated, creative thinker, able to problem solve and seek out new opportunities

What's In It For You:

Competitive remuneration

Professional and supportive team environment

Ongoing extensive training and coaching

ILS is an NDIS Provider and therefore all ILS Employees are required to provide Right to Work in Australia. This role will require you to hold a NDIS Worker Screening Check.

To find out more about ILS please go to https://ilsau.com.au/working-at-ils