Get into the holiday spirit with our award-winning contact centre, proudly recognized with the CSIA Australian Service Excellence Award for Large Contact Centre in 2021, 2022, and 2023!

The Role:
Big W, one of Australia’s most cherished brands, is preparing for a joyous Christmas season and has exciting Christmas Casual roles available within their Big W department! We’re looking for enthusiastic Customer Service professionals to help spread festive cheer in our Mascot office.

In this role, you will:Continue

• Handle inbound calls, emails, and chat messages with a warm, friendly touch.
• Assist new and existing customers with Big W inquiries, ensuring they enjoy a smooth and merry shopping experience.
• Bring your creativity and lateral thinking to navigate multiple platforms with ease.

Position Details:

• Type: Casual role - short term assignment (until the end of December).
• Hours: Shifts are provided between Monday to Friday, 9 AM to 5 PM
• Location: Onsite at Mascot office - 10 min walk from Mascot train station, onsite parking and a free shuttle bus.
• Note: You won’t need to work on Christmas Day or New Year’s Day!

Why Big W? At Big W, we celebrate not only our commitment to customer service but also our fun, work environment and you’ll be guided by top experts while making spirits bright this holiday season.

This role will suit those who thrive in a fast paced and dynamic environment where no 2 days are ever the same! Apply now!