Applications close 11:55pm Monday 22 September 2025

We encourage applications from Indigenous Australians, people living with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.

The Office of the Ombudsman and Health Complaints Commissioner supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact listed at the end of this vacancy.

We are a diverse and inclusive workplace and understand the importance of flexible working arrangements. Talk to us about how this could work for you.

Period of Appointment

Fixed term - 15 December 2025 to 28 February 2027.

Hours per fortnight

73.50 hours per fortnight - flexible options available.

Duties

1. Oversee the Office’s business practices with regard to Financial, Records Management, Personnel and Information Technology
2. Provide leadership and direction to administrative and support staff.
3. Oversee and contribution to the preparation of the Office’s annual budget submission and monitor expenditure against the approved budget in accordance with government budget management processes. Exercise financial delegations, prepare reports and make recommendations on the financial control of the Office.
4. Audit all operational expenditure on a regular basis and provide financial reports to the Ombudsman and Health Complaints Commissioner and the Management Team.
5. Assist in the development, negotiation and implementation of the Office’s strategic plan and associated strategic initiatives.
6. Maintain, development and upgrade the Office’s complaint management system as well as manage associated internal and external stakeholder relationships.
7. Provide high level and strategic support to the Ombudsman and Health Complaints Commissioner and the jurisdictional Principal Officers in the management of human resource issues.
8. Prepare office wide human resource plans and, in accordance with approved plans, initiate recruitment activity, oversee performance planning and review, and implement and monitor the staff development and training program for staff. Ensure the Office is WHS compliant.
9. Initiate, develop, review, co-ordinate and maintain a manual of operational and administrative procedures.
10. Assist the Ombudsman and Health Complaints Commissioner in the fulfilment of their responsibilities under the:

• Ombudsman Act 1978
• Health Complaints Act 1995
• Energy Ombudsman Act 1998
• Right to Information Act 2009
• Custodial Inspector Act 2016
• Public Interest Disclosures Act 2002
• Personal Information Protection Act 2004
• and other statutes and policies as may be required.

Pre-employment Checks

The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion or transfer.

The following checks are to be conducted:

1. Pre-employment (National Police Record) checks for: Arson and fire setting, violent crimes and crimes against the person, sex-related offences, drug and alcohol related offences, crimes involving dishonesty, deception and/or conspiracy, making false declarations, malicious damage and destruction to property, serious traffic offences, crimes against public order or relating to the Administration of Law and Justice, Executive or the Legislative Power.
2. Disciplinary action in previous employment.
3. Identification check.

Desirable Requirements

• Current Drivers Licence
• Current Tasmanian Working with Vulnerable People Registration (Registration Status - Employment).
• Relevant tertiary qualifications

Download the Statement of Duties and any Associated Documents

Statement of Duties - Business Manager (355002).docx

Statement of Duties - Business Manager (355002).pdf

Information for Applicants (DOJ) Short Form Application.docx

Information for Applicants (DOJ) Short Form Application.pdf

FAQs Short Form Application.docx

FAQs Short Form Application.pdf

How to apply

To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV.

Please note that we do not require a separate statement addressing the selection criteria.

Please apply online by clicking the 'Apply Now' button.

Refer to the 'Information for Applicants (DOJ)' document for further information. Please note, attachments must be in Microsoft Word or PDF format.

If you are unable to submit your application online, please contact the Department of Justice Recruitment Team on (03) 6166 1435.

For more information

Dr Grant Davies
Ombudsman
[email protected]
Phone: (03) 6166 4566