Service Delivery Manager

Job reference number 60017335

Information for applicants

The role is ongoing and located in Perth, Melbourne and Brisbane. Other capital city office locations may be considered. Information about the position, including eligibility, selection criteria, and details on how to apply, is available on the Bureau of Meteorology's website Careers page at https://bomcareers.nga.net.au/cp/

Applications close at 11:30pm AEST Wednesday 24 September 2025

Enquiries about the position can be directed to Steve Duggan – General Manager Energy & Resources

Ph: 0411 592 960

Email: [email protected]

About the Bureau

We are Australia’s weather, climate, water, oceans and space weather agency. Our work touches the lives of all Australians every day.

Our products and services include observations, forecasts, warnings, analysis and advice. They cover Australia’s atmosphere, water, oceans and space environments.

The Bureau operates under the authority of the Meteorology Act 1955 and the Water Act 2007. We also fulfill Australia’s international obligations under the Convention of the World Meteorological Organization and related international meteorological treaties and agreements.

Read the Bureau of Meteorology Strategy 2022–27 to find out more about our organisation and the work we do for all Australians.

Position overview

Under the Bureau’s 2022-2027 Strategy, the Energy & Resources (E&R) Program (part of the Business Solutions Group) is responsible for delivering an additional $335m of impact and value to improve the safety, reliability, resilience and productivity of the energy and resources sectors in Australia and the Asia-Pacific Region.

The E&R Service Delivery Manager, under the direction of the General Manager E&R and as part of the broader E&R team, is responsible for overseeing the design, quality, and delivery of operational services. This exciting role will focus on high quality, reliable and value-adding services to the Australian energy and resources sectors and perform a critical role in leading the strategic direction of E&R service delivery.

The primary responsibilities for this role include leading the E&R service delivery team to deliver accurate, timely and effective E&R meteorological services as well as overseeing the strategic direction of E&R service delivery. The role will contribute to the strategic planning of the E&R program and will have accountability for staff development, capability building, scientific development, quality assurance and both operational and customer outcomes. An understanding of the energy and/or resources sectors, science and operational forecasting is essential to the success of this role.

The role will contribute to the Bureau's operational excellence through collaboration with Environmental Prediction, Decision Support Services and National Production teams in the Community Services Group, and other national operations teams who serve the Bureau's focal sectors including Aviation and National Security. This role will also work closely with our Science and Innovation Group to ensure E&R services meet (and exceed) customer requirements.

The successful candidate will be an experienced and motivated people-centered leader and will provide leadership and technical competency to a team working towards an agile E&R operations approach. You will be a strong communicator with excellent interpersonal, technical and customer relationship management skills. You will be energised by the challenge of delivering high quality services in a commercial environment.

Role responsibilities

The E&R Service Delivery Manager will work independently, under broad direction, to deliver on the Bureau's strategic objectives. You will contribute to the delivery of services by planning, leading, and coordinating the E&R Lead Operational Meteorologist group to steer and foster the quality and resilience of the Bureau's national operations.

As the E&R Service Delivery Manager, you will ensure the ongoing professional development of E&R Operational Meteorologists through mentoring, performance management and training. In addition, you will coordinate studies and investigations into weather-related events, and through close liaison with relevant professional and technical staff, seek improvements in forecast process, efficiency, and accuracy.

You will also coordinate and participate in the design, development and implementation of projects aimed at improving procedures, products and services and incorporating research and development into operations. The role will participate in the strategic and quality management of E&R operations, ensuring that services are commercially competitive, delivered in an efficient and effective manner, relevant to customer needs and to a consistently high standard, you will lead identification of process, product and service efficiencies and work across the E&R teams to plan and implement improvements.

The E&R Service Delivery Manager is also responsible for maintaining and promoting close liaison with the E&R customers and the energy and resources sectors, keeping informed of the latest developments. As part of the E&R Leadership Team, the E&R Service Delivery Manager works closely with the Energy and Resources Sector Leads, the E&R Solutions Lead, the E&R Projects Lead and the E&R Business Manager and provides sound advice to Bureau management.

You will comply with all Bureau work, health and safety policies and procedures and you will have a commitment to diversity and inclusion.

Mandatory qualifications:

A degree or diploma of an Australian educational institution, or a comparable overseas qualification, which is appropriate to the duties; OR other comparable qualifications, which are appropriate to the duties.

Merit pool

The selection process will establish a merit pool that may be used to fill similar positions within 18 months.

How to apply

Applications can be lodged through the Bureau of Meteorology Careers.

Your application will consist of resume, contact details for two referees and an ‘800-word pitch’ that considers:

• position overview

• job responsibilities

• selection criteria

• relevant sections of the Integrated Leadership System (ILS) and APS work level standards.