About the role

Join our thriving team at Mint Plumbing and Relining as a Customer Service Representative (CSR) in our Bondi Beach, NSW office. You will be the first point of contact for our valued customers, ensuring their needs are met with exceptional service and care. This is a full-time role with opportunities for growth and development. Ideal candidate will have a background with trade/plumbing experience.

What you will be doing

Answering incoming calls from customers, providing support

Book customer jobs via our CRM system (ServiceM8) accurately ensuring inbound call tracking and all other data entry details are noted

Job allocation (dispatch): Managing new or rebooked jobs on ServiceM8 dashboard while considering time, location and service excellence

Collaborating with other teams to ensure a seamless customer experience

Contributing to continuous improvement initiatives to enhance customer satisfaction

Manage testimonials and client reviews

Support the Tradesman in their plumbing operations while at job i.e. live schedule management

What we are looking for

Previous CSR experience in a customer-facing role is

Strong communication and interpersonal skills, with the ability to build rapport with customers

Excellent problem-solving and decision-making abilities

Adaptability and the ability to thrive in a fast-paced, dynamic environment

A passion for delivering exceptional customer service and going above and beyond

Familiarity with customer relationship management (CRM) systems

What we offer

At Mint Plumbing and Relining, we are committed to creating a supportive, inclusive, and rewarding work environment. We offer competitive remuneration, opportunities for career development. If you're looking to join a dynamic, customer-focused team, we'd love to hear from you!

About us

Mint Plumbing and Relining is a leading provider of plumbing and relining services in the Sydney area. With over 20 years of experience throughout the team, we are known for our commitment to quality, innovation, and exceptional customer service. Join us and be part of a growing, successful company that values its people and strives to make a positive impact in the communities we serve.