Senior Manager Operations - Community Connection and Wellbeing

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

POSITION DETAILS

• Full Time Permanent Position
• Classification: Senior Management Remuneration Level 1 with a salary range of : $136,008 - $163,000; per annum (pro rata if part-time) + Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
• Location: Strathpine QLD 4500, however remote or hybrid working arrangements will be considered

ABOUT YOUR NEW ROLE

The Senior Manager, Operations is responsible for the operational oversight and responsibility for a cluster of programs, including functions such as contract management and reporting, funder and core relationships management, resource management, program staffing and leadership; service implementation, quality, safety, practice and consumer experience, critical incident and complex case support, team and staff development, governance, continuous improvement, portfolio growth and development and sector advocacy.

Neami holds a high standard of leadership and expects leaders to lead and maintain a positive culture, high quality services, and support and motivate high performing teams through effective coaching, mentoring and supervision. The role also involves regulatory & organisational compliance, service development and sector leadership. The role is responsible for elevating and strengthening lived and living experience, diversity & inclusion as well as quality cultural leadership and governance in everything we do

ABOUT NEAMI NATIONAL

We're Neami. We're big believers in everyone having the opportunity to live a full life. We support people to achieve wellbeing and mental health outcomes that matter to them. We provide services across Australia for mental health and wellbeing, housing and homelessness, and suicide prevention.

For some people, this means having a stronger sense of self. For others, it may mean nurturing relationships or building the confidence to tackle tomorrow. We support people to improve their quality of life in a way that suits them.

We're proud to support 34,000+ people living with mental health challenges each year across Australia and offer services over 40 different Indigenous lands.

Values

Together with our vision and purpose, our values define who we are and guide the way we operate. They are fundamental to our identity, and we align all our actions with them.

• Connecting
• Collaborating
• Learning
• Belonging

WHAT WILL NEAMI OFFER

• Generous leave entitlements including Gratis Leave, Wellness Leave and Parental Leave (pro-rata if part-time)
• Optional monthly Accrued Day Off (ADO) for full-time staff
• 17.5% Annual Leave Loading
• Flexible work arrangements are available for maintaining your work-life balance
• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
• Fitness Passport membership to support your health and wellbeing (available in most States/Territories and subject to minimum working hours and/or length of service)
• Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family

WHAT YOU WILL BRING TO THE ROLE

• Formal tertiary qualification in Human Services or a related field and/or relevant experience, knowledge and skills
• Understanding and knowledge of recovery based Psychosocial supports for individuals and groups
• Experience in overseeing Trauma Informed Practice in outreach,home-based and community setting
• Understanding of determinants of health and health promotion
• Experience in working in collaboration with public/state mental health
• Experience in developing services that meet the needs of priority populations including First Nations, young people, LGBTIQ+ community, and CALD
• Demonstrated practice of Values based behaviour
• Demonstrated strategic leadership and staff management experience
• Demonstrated ability to provide workforce support and development
• Commitment to sustainable leadership
• Demonstrated ability to implement and manage operational efficiencies and effectiveness
• Demonstrated understanding and experience with continuous quality & safety improvement initiatives
• Demonstrated leadership and understanding of work health and safety obligations
• Commitment to quality and safety

WHAT THE ROLE REQUIRES

• National Criminal History Check (police check) - disclosable outcomes considered
• Current Working with Children Check - required before commencement of work
• Australian working rights
• The capacity to drive/access to a car

HOW TO APPLY

The terms and conditions of the role are listed in the position description which can be found on the Neami Job Vacancy portal (please select the paperclip icon in the top right-hand corner).

To apply for this position, please:

• Click the 'Apply' button where you will need to create a username and password
• Upload your resume and cover letter.

When applying for this position, you are asked to tell us about your previous work experience, your suitability for this role and your answers to any target questions (where asked). Please include in your application how you would prefer to be contacted (whether via email, text or phone call).

If you have any further questions not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:

Karen Thomas, Director - Community Connection and Wellbeing - [email protected]

If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We're passionate about creating opportunities and supporting professional development.

If your application is shortlisted:

• We may invite you to have an informal phone conversation to discuss the role and get to know more about your experience and interest and answer your questions.
• We may invite you to an interview (which may be in person or conducted online via Microsoft Teams) with up to three panel members from Neami.

Applications Close: 29 September 2025

Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click here for the full statement.