Ready to take your contact centre career to the next level?
We’re looking for an experienced and confident professional to join our high-performing Customer Contact Team.

At ARC Twenty-Two, we specialise in meaningful customer engagement that supports life-saving causes and community-driven initiatives across Australia. Based in Perth, we’re a purpose-led, people-first company known for doing things differently—and doing them well.

If you’ve got at least 2 years of contact centre experience and are looking for a full-time opportunity where your skills are truly valued, we’d love to hear from you.

The Role: Customer Contact Representative
Location: Perth (with flexible work-from-home options)
Hours: Full-time (potential to be negotiated for the right person)

You’ll be responsible for:

Reconnecting with previous donors, supporters, or members via phone

Handling sensitive conversations with empathy and professionalism

Retaining and upgrading supporter relationships through tailored solutions

Delivering consistent, high-quality customer service in a fast-paced environment

Representing the values and mission of ARC Twenty-Two with integrity and clarity

What You Bring to the Table:

2+ years of proven contact centre experience

Strong communication, persuasion, and problem-solving skills

Confidence in managing complex or sensitive calls

Ability to hit KPIs while maintaining a customer-first approach

Motivation to work in a purpose-driven, goal-oriented environment

A team player attitude with the ability to work independently

What We Offer:

Secure full-time hours with a competitive hourly rate

A mission-driven culture where your work genuinely makes an impact

Supportive, close-knit team with ongoing training and development

Opportunities for progression within a growing organisation

Flexible work arrangements, including WFH options

Occasional travel and career development opportunities

Bring your experience where it counts.
If you’re ready to do fulfilling work in a full-time, professional environment—while making a positive difference—apply now to join ARC Twenty-Two.