North Lakes – Northside Location
Permanent Part-Time – 2-3 Days + Holiday/Sick Leave Cover
Supportive and Welcoming Team Environment

About the Role

· We’re a busy and friendly private psychology practice based at North Lakes, and we’re on the lookout for an experienced and reliable Receptionist/Administrator to join our valued admin team. This role has become available due to the upcoming retirement of our much-loved current administrator.

· This is a job-share role working Thursdays and Fridays (flexible on 3rd day), with the expectation of being available to cover full-time hours during staff annual leave and occasional sick days throughout the year.

· You'll be the face of our practice on the front desk, supporting a team of allied health clinicians.

· Accuracy is absolutely essential in this role – we’re looking for someone who prides themselves on getting the details right, every time.

· We’re after someone who thrives in a fast-paced environment, has a calm and professional manner, and enjoys being part of a small, supportive team.

Please note: This is not an entry-level position. We are only considering applicants with previous administration and/or reception experience. Applications without relevant experience will not be shortlisted.

Key Responsibilities

· Welcoming clients and managing a busy front desk

· Diary coordination for multiple clinicians

· Using our practice management software (Zanda)

· General admin duties – emails, referrals, faxes, letters

· Liaising with GPs, medical clinics, and insurers

· New client intake and admin setup

· Ensuring all systems and processes follow internal procedures

· Supporting the Business Manager to maintain best practice

· Maintaining a clean, tidy and welcoming waiting area

· Upholding the highest level of client confidentiality

· Being a flexible, team-focused contributor at all times

What We’re Looking For

· Proven ability to multitask in a fast-paced admin role

· Exceptional attention to detail – accuracy is a must

· Excellent phone manner and communication skills

· Strong organisational and time management skills

· Confident with Microsoft Office (Outlook, Word, etc.)

· Typing speed of 50+ wpm

· Minimum 2 years’ experience in reception/administration

· Prior experience in a medical or allied health setting (highly regarded)

· Cert III/IV in Business, Medical Reception, or Administration (desirable)

· Availability to work full-time during leave periods and to cover occasional sick days