Position: Administrative Intake Officer

Location: Bendigo, Clayton - Carer's Network

Salary: $55,000 - $60,000

About Us

At Carer’s Network, we envision a future where all our clients feel empowered to live their best life. Carer’s Network enable our clients to do so by tailoring our home support services to each client’s unique needs and requirements. Our client base has been rapidly growing, and we are currently expanding our team of dedicated staff, who share the same core values as us and have a passion for helping people and want to strive in the healthcare field.

We are on the lookout for an Administrative Intake Officer with a vibrant personality, a positive ‘can do’ attitude and a willingness to learn. You will play a key frontline role in helping older Australians access entry-level support services to remain independent at home and in the community.

Experience Required

Manage incoming and outgoing telephone communications.

Proficiency in Microsoft Office applications (Word, Excel) and experience using CRM or client information management systems.

Excellent written and verbal communication skills, with the ability to engage confidently and compassionately with clients, families, caregivers, and healthcare professionals in person and on the phone.

Able to promote and support consumer choice and participation.

A compassionate approach to care, driven by a genuine desire to improve the lives of others.

Proven ability to work autonomously with minimal supervision.

A strong understanding of, and commitment to, compliance, confidentiality, and ethical standards in the workplace.

High attention to detail and ability to follow policies, procedures, and documentation requirements.

Responsibilities:

Client Intake:
You will serve as the primary point of contact, via phone or in person, for our clients, carers, and referrers, responsible for collecting essential information to assess their needs, eligibility, and the urgency of their requirements for aged care services.

Data Entry & Record Keeping:
Demonstrating strong attention to detail, you will ensure accurate documentation of client interactions, assessments, and referrals within client management systems such as My Aged Care (MAC) and our internal CRM.

Liaison & Collaboration:
Work closely with other staff including care advisors, support workers, and allied health professionals. Maintain effective communication with external providers and community services.

Follow-ups & Client Support:
Check in with clients’ post-referral to ensure services have commenced and are meeting expectations. Escalate any issues or changes in needs as required.

Travel: Travel to Carer’s Network head office in Clayton as required.

About you:

Have at least two years’ administrative experience.

Excellent computer skills (essential)

Excellent communication skills – both written and verbal (essential)

Highly motivated with strong organisational, interpersonal, and problem-solving skills with a strong attention to detail.

Have a compassionate approach to care and improving the quality of others’ lives.

Experience/Qualifications:

Current Victorian Driver License (essential)

Mandatory certificates required in the Care industry (must be willing to obtain)

Why join us?

Exciting opportunity to join a small, high growth business.

A challenging yet purposeful career in the Aged Care sector, by impacting and making changes to the lives of our vulnerable clients.

A positive and supportive work environment, where your hard work never goes under appreciated.

Please note, as we are a registered NDIS care provider, Carers Network require all workers to undergo a NDIS Worker Screening Check.

How to Apply:

If you meet the experience requirements and share our dedication to delivering exceptional care, we would love to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining Carer's Network as an Administrative Intake Officer to [email protected].

Please note: No visa sponsorship available