Library Customer Service Officer

WHY US:

We believe it’s important to do work that matters to you personally. There are so many opportunities at Liverpool that celebrate and enrich our community now and for the future. Join our dedicated teams working with children, in our award-winning library, or in recreation, events and community development.

JOB DETAILS

1 X Perm Part Time 21 hours, 5 days/ week over a 7-day bandwidth $41.27 to $45.13 per hour + super

JOB DESCRIPTION:

We are looking for a Library customer service officer to deliver best practice library services across our libraries. The position is based at Liverpool but work across libraries and locations is expected. Hours are spread across 5 shifts a week, rostered as 2 x morning, 2 x afternoon and 1 x evening or weekend shift per week.

The role is 100% customer facing and previous public library experience would be highly regarded.

This position requires ALIA recognised qualifications as library technician or above.

ABOUT YOU

To be successful:

· Completion or progress towards completion of a Diploma in Library and Information Science or equivalent, conferring eligibility for associate membership of the Australian Library and Information Association.

· Class C Drivers Licence

· Demonstrated experience working in a customer service environment including cash handling

· Demonstrated ability to lead and work within a multi branch team

· Supporting staff and customers in the policies and procedures, including use of equipment and access to the collection

· Assisting with information enquiries

· Demonstrated enthusiasm for Library innovation and experience in upgrades and change.

· Experience in a public library and with inter-library loans, collection management and digital services.

· Knowledge of Library Management Systems, digital technology and corporate systems.

BENEFITS OF WORKING AT LCC

· Salary will be dependent upon the relevant skills, experience and competencies of the successful applicant.

· Learning and development opportunities

· Subsidised parking and a location that is also close to Liverpool station.

· Health and wellbeing benefits including 2 Health and Wellbeing Leaves and access to our Employee Assistance Program.

· Access to a Fitness Passport membership.

This position is subject to a working with children check and prohibited people are not eligible to apply.

All successful candidates will be required to obtain a National Police Check as part of the recruitment process and may be required to undergo a pre-employment medical check

Liverpool City Council is committed to providing a working environment that supports all employees to reach their full potential.

To be eligible to apply for permanent positions at Liverpool City Council, you need to be an Australian Citizen or Permanent Resident.

We welcome candidates from all backgrounds and value diversity and inclusion in our workplace. We encourage all applicants, including First nation people, people with disability, LGBTIQ and culturally diverse communities to join Council.

HOW TO APPLY: Please click the 'Apply' button above. Applicants must submit a covering letter, current resume and response to the selection/essential criteria questions which will be shown once you commence your application.

Click here for a copy of the position description

CLOSING 23 September 2025

Be part of creating the future, for further information about the position please contact Samata Billa, Talent Acquisition Partner at [email protected]