Join Our Innovative Team at Endpoint IQ

About Us: Endpoint IQ is a Brisbane-based software company scaling its operations globally. Our SaaS platforms are transforming research management for universities, research organisations, and health services. We are proud of our exceptional track record and reputation as a trusted software partner and we’re looking for people who genuinely care about our customers and are committed to going above and beyond to ensure their success.

The Role: We are seeking motivated individuals with a can-do attitude and a genuine passion for customer success in research management. Your proactive problem-solving skills and eagerness to learn will enable you to excel in supporting customers during software implementations and providing exceptional ongoing support. While familiarity with research management processes is highly beneficial, we value your adaptability, willingness to learn, and customer-focused mindset above all.

You'll have the opportunity to work closely with our inhouse product development teams, contributing to market-leading solutions and services that positively impact large research organisations around the world. If you're passionate about helping complex organisations succeed and are eager to build your career in a highly regarded sector we want to hear from you.

Key Responsibilities:

Build relationships with our clients, proactively offering creative solutions to their challenges

Translate client aspirations and innovative ideas into practical, impactful software solutions that shape the future of research management.

Leverage your technical aptitude to configure our software effectively, aligning client requirements with optimal outcomes during implementations.

Collaborate closely with our project managers and technical teams to ensure successful delivery aligned with project timelines and customer goals.

Provide exceptional post-implementation support, offering insightful, high-quality product guidance beyond routine inquiries, building long term trust with client power users.

Required Skills:

Experience in research management, business analysis, product ownership or related areas

Friendly, approachable personality with outstanding communication and interpersonal skills.

Proven ability to manage diverse stakeholders, aligning expectations and building consensus.

Strong problem-solving skills and adaptability in complex situations.

Detail-oriented with effective multi-tasking abilities, capable of managing multiple concurrent projects.

Technical curiosity and a keen interest in mastering new software systems.

Desirable Skills:

Managing, or working within research administration teams is highly regarded

Experience in software project delivery

Comfortable interacting confidently with both internal teams and external clients.

Why Join Us:

Join a globally respected industry leader where your contributions have a tangible impact.

Work in a supportive, innovative environment where your professional growth is valued and nurtured.

Innovative work environment with an exceptional culture and future growth opportunities