Library Service & Technology Officer

At Wollongong City Council, we continuously strive to create an Extraordinary Wollongong. We focus on the delivery of exceptional services, infrastructure and facilities for our community.

Wollongong is a great place to work, live and play! Together, our responsibility is to create an inclusive community where everyone is welcome, valued and belongs. Our strength is the diversity of our people.

We lead with courage, openness and curiosity and believe our employees are the key to our success. Learn more about us here.

The Opportunity

Wollongong City Libraries (WCL) delivers innovative, inclusive library services that connect our community with knowledge, technology, and lifelong learning, Libraries. At the heart of this work is our Service Quality & Development team-driving innovation and enhancing service excellence across all library locations.

Join our team and lead and support projects that enhance library systems, elevate customer and staff experiences, and deliver continuous improvements across all seven library locations.

As a forward-thinking Library Service & Technology Officer, you'll bring strong communication skills, technical knowledge of library systems, and commitment to excellent customer service that will help deliver the strategic goals outlined in the Wollongong City Libraries Strategy 2024-2028. Wollongong-City-Libraries-Strategy-2024-2028.pdf

This permanent full-time role is primarily based at Wollongong City Library, and you may be required to travel and work across any of our seven library locations within the Wollongong Local Government Area, along with weekend and evening work based on operational requirements.

Salary from $85,916.92 to $96,259.86 per annum, plus superannuation (Salary package will be assessed based on skills, experience and qualifications). Evening and weekend shifts are part of the role, and applicants should be physically capable of performing the duties outlined in the job description.

Under Part 2, Section 6 of the Child Protection (Working With Children) Act 2012, this position has been designated as requiring a paid Working With Children Check.

What you will be doing

As part of our Service Quality & Development team, you'll play a key role in shaping how technology supports and enhances library services across Wollongong City Libraries. Your work will directly impact both staff and customer experiences, helping us deliver smarter, more responsive services.

• Lead and support technology-driven projects-from optimising our Library Management System (SPYDUS) to improving rostering tools and in-library tech.
• Collaborate across teams to identify service improvement opportunities using data, feedback, and evidence-based practices.
• Support innovation by helping assess, develop, and implement new tools, systems, and policies that respond to evolving community needs.
• Deliver exceptional customer service and contribute to a culture of inclusion, learning, and continuous improvement.

About you

You're a proactive, community-focused professional who thrives in a dynamic environment. With a passion for delivering high-quality library services, you bring a mix of technical know-how, customer service excellence, and a collaborative spirit. You're someone who enjoys working in a team environment, brings a positive attitude, and takes pride in delivering great service.

With a relevant qualification and strong communication skills, you're confident working with library systems and supporting others with technology. You've got experience in customer service and areas such as collections, outreach, or digital engagement. You're committed to inclusion, continuous improvement, and making a real difference in your community.

You're organised, adaptable, and ready to support staff and volunteers while working across multiple library locations. You're confident with library systems and emerging tech, and either hold-or are willing to obtain-a Paid NSW Working With Children Check.

Why you'll love working at Wollongong City Council!

• True work-life balance
  We know you work hard, and we make sure that effort is rewarded with real flexibility. Our hybrid work options, flex-time, and rostered days off mean you can maintain balance while delivering great outcomes.
• Great working conditions
  Enjoy a 35-hour work week or a 9-day fortnight with a regular rostered day off (RDO).
• Career growth and recognition
  We are committed to supporting your personal and professional development. Our initiatives include a reward and recognition program, corporate learning opportunities, study assistance, and leadership development programs to help you grow and succeed.
• Generous leave provisions
  Benefit from five weeks of annual leave per year (pro rata) and access long service leave after just five years.
• Health, safety, and wellbeing
  We prioritise a safe workplace for everyone, every day, everywhere. Our wellbeing programs support mental, physical and social wellbeing of our people to be at their best and include an Employee Assistance Program, skin and hearing checks, vaccinations, and discounted gym memberships.
• A vibrant social culture
  Join our Social Club for monthly activities, an annual trivia night, and fantastic Christmas events!

Participate and engage in meaningful work, and contribute to our extraordinary community, where together we make a difference.

For more information, click on 'Apply' to be redirected to Wollongong City Council's job vacancy page.

Applications close 11:59pm, Monday 22 September 2025.

We invite everyone to apply no matter your identity, you'll be welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, people who are culturally and linguistically diverse (CALD), people with disability and veterans.

Wollongong Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people in the community.

Applicants are required to undergo a rigorous employment screening process which will include Reference, Identity and Medical History Checks, and may also include a Nationally Coordinated Criminal History Check and Working with Children Check. Employment is subject to clearance of all these checks.