Lunar Outpost Oceania is scaling rapidly as we develop cutting-edge autonomous robotic systems for the space, resources, and defence sectors. We are seeking a highly organised, versatile and technically capable information technology, protective security and facilities management specialist to support the smooth day-to-day running of our business operations.

This is a unique opportunity for an IT support technician to grow their career across multiple core business functions. You’ll work closely with the Operations Director and leadership across the organisation to ensure our technology is enabled to support mission critical projects, and our workplace is safe, secure and well-maintained. You’ll be someone who’s comfortable troubleshooting multi-OS enterprise environments, has experience supporting networking, security and compliance issues, and enjoys identifying opportunities for operational improvement and proposing solutions to drive positive change in the team’s practices.

Key Responsibilities

IT support and troubleshooting

Assist the global IT team in daily tasks, including IT helpdesk support, troubleshooting, hardware/software setups and onboarding new team members in Australia, US and Europe.

Maintain IT asset registers, user accounts, and access permissions.

Support the IT Manager to create, maintain and socialise IT and cybersecurity policies, best practices, standard operating procedures, documentation, and asset management controls.

Participate in IT projects, drive adoption of new tools and systems, and deliver IT-related training.

Help to implement and monitor progress towards the DISP Maturity Action Plan and System Security Plan. No prior DISP experience required.

Enable implementation, maintenance and auditing cyber security frameworks to meet accreditation standards for NIST SP 800-171, ISO-27001/2:2013 or ASD Essential 8.

Facilitate collaboration between the company, managed service providers, and security and compliance consultants.

Coordinate the Company’s response to IT security incidents, support security assessments.

Facilities and security

Perform the role of Security Officer (SO) to meet requirements under the Defence Industry Security Program (DISP) Security Policies and Plans:

Undertake the day-to-day management of office security to comply with the requirements of DISP membership and meet all physical security requirements as per the Defence Security Principles Framework (DSPF).

Respond to and report any security incidents as soon as possible to Defence.

Develop, apply and regularly review security policies and plans and monitor progress towards the organisation’s DISP Maturity Action Plan.

Deliver and ensure all staff complete security training, including for insider threat identification, reporting and management.

Maintain a Designated Security Assessed Positions list and security register including security incident reports, contact reports and overseas travel briefings, and make these available to Defence upon request.

Support security clearance holders to report changes in circumstances, complete incident and contact reports and conduct overseas travel briefings.

Facilitate Defence mandated security education and training courses for personnel engaged in Defence work.

Take part in the Security Awareness Training course and refresher training.

Undergo an interview with Defence to confirm understanding of the SO’s security obligations.

Protect official, sensitive and classified materials entrusted to the company in accordance with DSPF requirements at all times.

Ensure facilities are well-maintained and a high level of presentation and safety compliance is achieved.

Be the point of contact for staff in relation to general facilities requests.

Conduct regular proactive observations and inspections of the buildings, fittings, furniture, plant and equipment.

Control reactive, preventive and planned maintenance and tag and testing schedules for office equipment, safety and security equipment, machinery, plant and warehouse equipment and M&E services.

Perform or coordinate a variety of general maintenance tasks and repairs, graffiti removal.

Engage and manage contractors and trades, building strong relationships:

Source suitable vendors, coordinate proposals, quotes and scopes of works,

Induct and supervise onsite contractors and third parties, and

Ensure performance standards and contractual obligations are met.

Maintain access controls, key registers and visitor logs; escort visitors as required.

Manage CCTV and surveillance systems.

Act as the workplace health and safety officer and fire warden, delivering staff training and ensuring compliance with all relevant regulations and standards.

Maintain accurate records of assets, warranties, maintenance, inspection reports, compliance, service agreements, procurement and property disposal activities.

Required Qualifications and Experience

Generalist IT support technician training, such as Google IT Support Professional Certificate, CompTIA A+ Certification, Certificate III or Diploma in Information Technology, or equivalent work experience.

Minimum 3 years’ experience supporting a broad range of IT issues, including at least 1 year of Tier 2 IT support, preferably with *nix systems.

Experience building new instances in Intune, Entra and Jamf to onboard new users.

Natural problem-solver with the ability to take initiative, gather information, think creatively and exercise independent judgment to address issues effectively.

Exceptional organisation and time management skills, innate sense of urgency, eye for detail, capacity to multitask and able manage a high volume of work.

Self-assured to influence a diverse range of stakeholders, deal with vendors, provide real time feedback to contractors and escalate concerns or roadblocks.

Strong commitment to workplace health and safety and up-to-date understanding of WHS legislation, quality frameworks, and accreditation processes.

Demonstrated experience overseeing delivery of service and maintenance contracts.

General handyperson knowledge and aptitude and demonstrated ability in handling power tools and equipment.

A can-do attitude and willingness to go the extra mile to ensure the highest service delivery standards.

Self-motivated with a desire to thrive in a dynamic team environment.

Excellent verbal and written communication skills; approachable and professional.

First Aid Certificate (or willingness to obtain one).

Eligible to obtain a Baseline security clearance.

Preferred Qualifications

Prior experience in a secure, regulated, engineering or technology-focused environment.

Experience with cloud networking, Microsoft 365 suite of products and the Microsoft ecosystem, Azure DevOps, Amazon Web Services (AWS), and other WebDev.

Knowledge of IT infrastructure, networking, security, and cloud solutions, preferably in a defence industry or sensitive information environment.

Experience supporting multiple departments in a startup or fast-paced environment.

Lunar Outpost Oceania is an equal opportunity employer. We do not discriminate against protected characteristics (gender, age, sexual orientation, race, nationality, ethnicity, religion, disabilitys). We expect all employees, including leadership, to foster a respectful, inclusive, and professional workplace.