Mental Health Clinical Support Coordinator

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

Position Details

• Part Time (0.6FTE), Permanent (multiple positions available)
• Registered Nurse Level 2 with salary range: $100,064 - $105,123 per annum pro rata + Superannuation; or Health Professional Level 2 with a salary range of: $94,927 - $106,210 per annum pro rata + Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
• Generous above-award pay and entitlements (see details below)
• Location: Edwardstown South Australia

About your new role

As a MHCSC, you will be part of a multidisciplinary team who delivering high-quality mental health intake, assessment, triage, and referral services for individuals in the community who experience mental health issues and are seeking support. The priority ofthe MMHps is to connect people seamlessly to the most appropriate local service to meet their identified needs, consistent with the 'stepped care' approach.

MHCSC will provide an initial identification and assessment of individuals' needs, as well as assist people requiring general information. MHCSC will have responsibility for undertaking an assessment using the Commonwealth's Initial Assessment and Referral Decision Support Tool (IAR-DST) and supporting the non-clinical team to determine the level of clinical oversight, and key decisions required in matching people with the appropriate support service.

The Mental Health Clinical Coordinators will work as part of a collaborative team approach, supported by regular opportunities to reflect upon their practice and access comprehensive training and supervision.

About the Program

Medicare Mental Health phone service (MMHps) is funded by Adelaide Primary Health Network (APHN). TheMMHps is an accessible and welcoming central intake and assessment service that willconnect people to the most appropriate services that meet their identified needs. This may include a referral to a MNC, other available local PHN-commissioned services, jurisdictional services, online or private services.

This is primarily a phone-based service, taking direct incoming referral calls through an established 1800 mental health intake number. Utilising the Initial Assessment and Referral Decision Support Tool (IAR-DST) to support a nationally consistent evidence-informed initial assessment and referral process, the team is made up of clinical and non-clinical staff who receive enquiries and support people to reach the appropriate service. Choice and agency for consumers will be prioritised when connecting people to services.

During the initial establishment phase, phone services will be staffed and operational during core business hours (9:00am to 5pm Monday to Friday). Over time, as demand for the service grows, opening hours may be adjusted in response to demand and to complement availability of other services.

What will Neami offer

• Generous leave entitlements including Wellness Leave and Parental Leave (pro-rata)
• Access to paid study leave and discipline-specific paid external supervision
• 17.5% Annual Leave Loading
• Flexible work arrangements are available for maintaining your work-life balance
• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
• Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family

What you will bring to the role

• Formal tertiary qualifications in Nursing, Psychology, Social Work, Occupational Therapy or related
• Current full registration as an Enrolled Nurse/Registered Nurse/Nurse Practitioner with current annual practicing certificate from the Australian Health Practitioner Regulation Agency (AHPRA), OR
• Current full registration as a Psychologist, Occupational Therapist or Registered Nurse with current annual practicing certificate from the Australian Health Practitioner Regulation Agency (AHPRA), OR
• Current full registration as a Social Worker with the Australian Association of Social Workers (AASW), or be eligible to hold membership with the Australian Association of Social Workers (AASW)
• Demonstrated experience in the provision of mental health assessment and supporting consumers with presenting mental health concerns
• Experience working with client information systems, maintaining accurate documentation and data collection
• Demonstrates integrity and credibility, and fosters open honest communication
• Demonstrates commitment to the organisation and its values
• Adapts to the team and contributes to a positive team dynamic

What the role requires

• National Criminal History Check (police check) - disclosable outcomes considered
• Current Working with Children Check - required before commencement of work
• The capacity to drive/access to a car
• Australian working rights

How to apply

The terms andconditions of the role are listed in the position description which can be found on the Neami Job Vacancy portal (select paper clip icon).

To apply for this position, please:

• Click the 'Apply' button where you will need to create ausername and password.
• Upload your resume and cover letter.

When applying for this position, you are asked to tell us about your previous work experience, your suitability for this role and your answers to any target questions (where asked).

Please include in your application how you would prefer to be contacted (whether via email, text or phone call).

If you have any further questions not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:

Diana Calic, Clinical Services Manager

Email: [email protected]

If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We're passionate about creating opportunities and supporting professional development.

If your application is shortlisted:

• We may invite you to have an informal phone conversation to discuss the role and get to know more about your experience and interest and answer your questions.
• We may invite you to an interview (which may be in person or conducted online via Microsoft Teams) with up to three panel members from Neami.

Applications Close: 21st September 2025

Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click Here for full statement.