Who we are

The Victorian Tertiary Admission Centre Limited (VTAC) empowers, connects, and supports learners and providers to enable transparent and inclusive access to education. We aim to be a contemporary organisation that creates and delivers value for our stakeholders.

We act as a bridge between prospective students and Victorian universities, TAFE institutes and independent tertiary colleges. Each year we process around 83,000 applications for tertiary courses and issue a similar number of offers throughout the year on behalf of institutions. This includes the provision of information and enquiry services to applicants and schools.

VTAC also conducts the annual scaling of VCE results and the calculation of the Australian Tertiary Admission Rank (ATAR), including arrangements for International Baccalaureate students and interstate students.

Our IT Services department focuses on the maintenance and continuous improvement of infrastructure and systems. It supports applicant and institution service delivery and efficient data management.

About the role

The Quality Assurance and Operations Analyst (QAOA) assists with the planning, implementation and administration of a range of quality applications in support of strategic ICT investment projects. This includes assisting with development of a systematic approach to the delivery, development, maintenance, control and distribution of quality standards including making technical changes and updates and supporting testing and acceptance activities.

The QAOA also contributes to capability development and embedding best practice quality systems within the CIO Portfolio by utilising approved approaches, work practices and recognised models.

Key responsibilities

Plan, implement and administer a systematic approach to the delivery, development, maintenance, control and distribution of quality standards including making technical changes and updates and supporting testing and acceptance activities

Provide advice and guidance to others on quality standards, control and testing

Actively participate in continuous review and improvement of quality systems and processes by supporting approaches and work practices based on recognised models

Support the design of test and scripts cases, automation of cases, recording and analysing outcomes with a view to identifying and reporting on issues and risks

Contribute to formal audits or reviews of activities, processes, data, and services including collating evidence that appropriate testing and other quality control activities have taken place

Record and report on actions and results including identifying non-compliances, non-conformances and abnormal occurrences

Build and sustain partnerships with other relevant business units and stakeholders including effective management of client relationships

Maintain up-to-date skills and knowledge in line with industry best practice

Knowledge and Skills

Relevant tertiary or ITIL, ISTQB, CSTP qualifications

Minimum of 5-years test analysis experience.

Experience in Agile and Waterfall.

Experience with Azure, Dynamics and DevOps environments

Experience with automated and manual testing.

Experience with Integration, Regression, UAT, Performance, Load/Stress, Security etc, of legacy systems & services, according to the testing strategy and plans

Excellent documentation skills in developing test plans, strategies, reports, test cases, user cases, scenarios, and test closure reports

Analytical and problem-solving skills.

Education/Qualifications

The appointee will have:

A degree with subsequent relevant experience and BABOK or equivalent certification (preferable); or

extensive experience and management expertise in technical or administrative fields; or an equivalent combination of relevant experience and/or education/training

Additional information

This is a full-time, fixed-term contract position with a view to permanency

Travel may be required, and flexibility with working hours during peak periods is essential.

A current satisfactory Working with Children Check is required.

What we offer

We offer a values-led team in Melbourne’s CBD with 14% super, flexible work, wellbeing support, and a two-year fixed-term contract, with a view to permanency.

Visit our website for a copy of the job description www.vtac.edu.au/employment

Please submit your resume and cover letter highlighting relevant experience and suitability for the role via SEEK. You do not need to address each selection criterion individually.

We look forward to welcoming you to our team!

Kindly direct any inquiries to [email protected].

Applications close at 11:59PM, 5 October 2025.