Your Role

The Student Services Officer – Accommodation is responsible for all aspects of our accommodation service, sourcing suitable host families, placing students into homestays and apartments, assisting students with other types of accommodation options, arranging airport transfers and providing assistance and counselling particularly in regard to accommodation issues.

Skills and Experience

The successful applicant should ideally have previous experience in student administration, experience working with international students as well as an understanding of quality homestay arrangements.

Homestay or accommodation experience would be a preferred advantage for this position.

Working as part of a small team as well as possessing the ability and willingness to multi-task is important, as is the desire to deliver a high standard of service to all our stakeholders. The position also includes a work mobile phone and 'on-call' allowance in addition to the gross salary.

The successful candidate will be an integral member of the Student Services team. The role involves a high degree of autonomy, while also being a team member who is happy to jump in to assist other areas of the student service team to ensure the smooth running of the front office.

The successful applicant must have at least one year of service industry experience in a customer/client-facing environment, have an organised approach to administrative tasks, possess a strong work ethic, be prepared to multitask and have a high level of interpersonal and cross-cultural communication skills.

A genuine interest in assisting international students in all aspects of their Australian experience is also important. A strong knowledge of Microsoft Office suite is essential.

Some information about us:

Langports is a privately owned and multi award-winning English Language College with schools in Brisbane and the Gold Coast. Langports vision is to be the BEST private English Language College in Australia. (Definition of 'BEST' - Has the highest level of Student Satisfaction and can make a positive contribution to the lives of all associated with it.)

Langports teaches a variety of English courses to adult and junior students from more than 50 different countries. We pride ourselves on our quality, professionalism and innovation, offering students an exceptional educational experience in a friendly, caring community.

Over 9 years Langports has been awarded 'Best Language School in Australia' and most recently the winner of ST Star English Language School Southern Hemisphere 2022 and finalist in 2024. Langports was recently awarded the 2024 Education, Training & Employment Award by the Gold Coast Business Excellence Awards.

Langports also has a philanthropic arm, 'The Langports Foundation', which helps disadvantaged youth to a better life through education.

Langports' core company values are Excellence, Teamwork, Integrity, Recognition, Initiative and Respect

What can we offer you:

Work in an award-winning school

Be part of a multi-cultural team

Work in a friendly and supportive work environment

Opportunities for professional development

Employee Assistance Program available to all staff

Access to employee benefits program - discounts and perks!

Access to discounts from a multinational technology company

Opportunities to join in school activities

Work for a company committed to promoting environmental sustainability

HRD Australia's 5-Star Employer of Choice 2024

Work Rights - Applicants must maintain a valid visa to work in Australia.

QLD Blue Card - In line with current State Laws, any person who is wanting to work with students who are under 18 years of age, must obtain a Qld Blue Card from the Department of Justice and Attorney-General. The successful applicant would need to apply for this check before commencing employment with Langports.

TO APPLY

For a copy of the Duty Statement and Selection Criteria for this role, please copy and paste this link into your browser – https://bit.ly/BNESSO-A

PLEASE NOTE: The successful applicant will need to address the Selection Criteria as detailed in the Position Description document.

To apply, please address your application with resume and selection criteria to the Director of Student Services and select the Apply Now button.

Closing date: Friday 11 July 2025, 5:00pm

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should suitable applicants be sourced.