Your new company

This large-scale supply chain organisation provides innovative logistics solutions to a broad range of customers across the food and retail sectors. Known for its forward-thinking approach and commitment to customer satisfaction, the business fosters a collaborative and inclusive work environment.

Your new role

As a Customer Service Coordinator, you will be part of a high-performing transport operations team, supporting day-to-day logistics and customer service functions. You'll be responsible for managing queries, resolving delivery issues, and ensuring smooth communication between internal teams, transport providers, and customers.

Key responsibilities include:

• Responding to customer and stakeholder queries via phone, email, and chat
• Managing exceptions and troubleshooting delivery issues
• Escalating and resolving service-related problems
• Supporting continuous improvement initiatives
• Maintaining strong relationships with carrier partners and internal teams

What you'll need to succeed

• Experience in customer service or supply chain operations, ideally within transport or logistics
• Strong problem-solving and conflict resolution skills
• Excellent communication and interpersonal abilities
• Ability to work independently and within cross-functional teams
• Intermediate Excel or Google Sheets proficiency
• Calm and professional approach under pressure

What you'll get in return

• Temporary to Permanent
• $40 p/h + super depending on experience
• $70k + super when it goes permanent
• Career development and mentoring programs
• Office-based role in a modern Norwest location
• Roster includes shifts between Monday-Saturday, 7am-6pm (penalties apply)

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.