Harry West Flags has proudly been making flags on Sydney Harbour’s foreshore for over 110 years. We’re Australia’s oldest continuous flag maker – and now we’re looking for a friendly, hardworking, and well-organised Customer Service Support person to join our team.

About the Role

This newly created position is your chance to make a real impact. You’ll be the first point of contact for customers, handling enquiries, coordinating orders, and ensuring everything runs smoothly. You’ll also set up the systems, processes, and Standard Operating Procedures (SOPs) we need to work more efficiently.

What You’ll Do

Handle customer enquiries by phone, email, and in-person.

Prepare quotes, process orders, and manage approvals.

Liaise with the production team to ensure smooth delivery.

Maintain accurate customer data in our CRM (HubSpot preferred).

Develop SOPs, workflows, and systems to improve efficiency.

Balance competing priorities while meeting deadlines.

About You

Experience in customer service, administration, or sales support.

Strong organisational skills and attention to detail.

Ability to create and maintain SOPs.

Excellent written and verbal communication skills.

Positive, proactive, and resilient attitude.

Experience with CRMs (HubSpot a plus).

Experience with Tools

HubSpot (CRM)

Google Workspace

Production Sheet

Xero / Canva basics helpful

ChatGPT, Shopify experience desirable

Why You’ll Love It Here

Be part of a proud Australian business with a rich heritage.

Opportunity to shape this role and make it your own.

Beautiful waterfront workroom in Kirribilli, close to Milsons Point Station.

Supportive and collaborative small team environment.

How to Apply

Please submit your resume, cover letter, and a short video (2–3 minutes) answering these questions:

How do you approach creating and maintaining SOPs?

How do you manage competing priorities?

What does excellent customer service mean to you?

Work rights: You must have full working rights in Australia to be considered.

Join us and put your organisational skills to work in a role that values adaptability, initiative, and customer focus.

Only shortlisted applicants will be contacted. All applications will be treated in the strictest confidence.