Company description:

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Job description:

Location: Sydney CBD

Employment Type: Temporary Full-Time (12-month contract)

Salary: Clerk Grade 9/10 - $129,464 to $142,665 per annum plus employer superannuation contribution and annual leave loading.

Your role

NCAT deals with a broad and diverse range of matters, from tenancy issues and building works, to decisions on guardianship and administrative review of government decisions.

The Guardianship Division of NCAT makes decisions about people who have a decision-making disability. The Guardianship Division determines applications about adults who are incapable of making their own decisions and who may require a legally appointed substitute decision maker

The Registry coordinator works closely with the Registrar and Deputy Registrar to ensure a range of quality services and support are provided to facilitate the operations and administration of the Tribunal, across four locations with seven teams.

What you'll do

We are seeking a motivated and resilient person to:

• Manage the day-to-day performance of the team including allocating and progressing work, providing direction and guidance, resolving issues, and ensuring decisions are considered and timely.

• Support effective working relationships with stakeholders including Tribunal Members, government agencies, community groups and tribunal users to identify needs and maximise the use of resources.

• Participate in review, reform or monitoring projects, identifying areas to improve processes and practice, and providing advice across the teams.

• Supporting staff through uncertainty and change in a high volume, challenging and dynamic operating environment.

• Perform quasi-judicial functions in accordance with legislation.

What we're looking for

• Energetic high performer who enjoys a busy, challenging role.
• Experience managing teams in a high-volume front-line customer service role
• Ability to think, analyse and solve problems to develop practical solutions

• Interest in and/or experience assisting people with disability.

Download the Role Description

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now' button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

· A challenging and rewarding career

· Flexible, autonomous work environment

· Competitive pay and conditions

· Training and development opportunities to build and maintain capabilities

· Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters.

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Are you ready to join us?

Click apply, attach an up-to-date resume (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the targeted questions below with a brief outline on how you meet the requirements of the role:

• Provide an example of a complex or sensitive situation in which you had to exercise your judgment. Describe your decision-making process?

• Provide an example of when you have led a team through a significant change. What was the outcome and what did you learn from the experience?

Applications close 12th October 2025 at 11:59pm.

Got a question?

For more information about the role contact the hiring manager Rebecca Clifton on (02) 9556 7631 | [email protected]

If you have any questions about the application process or would like to request a recruitment adjustment (for example submitting your application in a different format), please call Dean on 02 9765 3526 or email the recruiter

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit.

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/