About the Position

We're looking for a passionate team member to step into the role of Customer Engagement Coordinator within our Customer Engagement team.

This role is key to ensuring our customers have a smooth and positive experience from first contact through to onboarding and beyond.

You will be connecting customers with the right services, supporting them to achieve their goals, and working closely with internal and external stakeholders to make it happen.

Key Responsibilities

• Manage referrals, intake, and onboarding processes.
• Provider clear, person-centred communication to understand customer needs and goals.
• Build strong relationships with the NDIA, Local Area Coordinators, hospitals, schools and other referral sources.
• Use your customer service skills to attract, support, and retain customers.
• Ensure accuracy in financial service contracts and maintain high data integrity.
• Contribute to team goals and support Ability WA's strategic initiatives.

About You

We're looking for someone who:

• Has experience in disability, aged care, health, or customer service, with a strong understanding of customer value.
• Communicates clearly and builds rapport easily.
• Thrives in a fast-paced environment and adapts well to change.
• Is organised, proactive, and a confident problem-solver.
• Is proficient in Microsoft Office and Client Management Systems.
• Holds (or is willing to obtain) relevant clearances and licences.

Please note: Relevant clearances and licences (e.g. NDIS Worker Screening, National Police Clearance, Driver's License) must be current or able to be updated as required for the role.

If you're passionate about making a difference and keen to grow your career with Ability WA, we would love to hear from you, even if you don't meet every requirement.

How to Apply

Please submit your EOI, including a resume and a brief cover letter outlining your interest and suitability for the role.

Questions?

Feel free to contact: Ada Zimmermann, Customer Experience Manager on 1300 106 106

Applications closing date: Monday, 8 September 2025, 11:59 PM

Who is Ability WA?

We began in 1951 as a small group of parents who formed an organisation looking for an innovative way to access care and support for their children with Cerebral Palsy. Today, we are recognised as one of WA’s leading disability service providers. Our sector has changed a lot over the years, and we have too. What remains the same is our dedication to our customers and our staff.

‘We reserve the right to extend or withdraw this advertisement prior to the closing date’

Ability WA is committed to empowering all people to realise their abilities and thrive in their communities. We embrace the unique strengths of every person within our organisation and welcome people of all backgrounds, abilities, gender identities, ethnicities and cultures as we continue to grow our diverse workforce.