Gamely Connect - Admin Assistant/Support Worker (Hybrid Role)

Gamely Connect is a social gaming space for autistic & neurodiverse adults & teenagers located in Caboolture South. As our client-base continues to grow, we are seeking a passionate, organised team member to join us in a unique hybrid role combining administrative support with direct client care.

ABOUT THE ROLE

This is a dual-purpose position where you'll combine essential behind-the-scenes administrative tasks with hands-on support work with our amazing participants. As a gamer yourself, you'll understand our participants' passion and help create authentic connections while keeping our operations running smoothly. You'll be integral to our mission of ending social isolation through gaming and meaningful connections.

WE ARE LOOKING FOR SOMEONE WITH:

Administrative Skills:

Strong organizational and time management abilities

Experience with technology platforms and willingness to learn new systems (ShiftCare, Canva, Wix, GGleap etc.)

Excellent written and verbal communication skills

Attention to detail for participant onboarding, rostering, and compliance tasks

Email management and CRM experience

Support Work Qualities:

A genuine passion for games - whether you're into video games, board games, tabletop RPGs, or all of the above! This knowledge and enthusiasm for gaming allows for authentic connection with participants

Experience working with autistic & neurodiverse adults & teenagers, or strong interest in learning

Excellent people skills & ability to make others feel comfortable and included

Tech savvy with problem-solving capabilities for gaming equipment (because we all know tech loves to break at the worst moments!)

Commitment to our values of respect, equity, kindness, empathy, and playfulness

ESSENTIAL REQUIREMENTS:

Current Blue Card and Yellow Card (or ability to obtain quickly)

Valid driver's license with comprehensive car insurance

Reliable vehicle for client transport

HIGHLY DESIRABLE:

Certificate III in Individual Support (Disability) or equivalent

Previous administrative experience

Experience with NDIS processes and billing

Social media management experience

Experience with CRM systems, rostering, or scheduling software

POSITION DETAILS:

Employment Type: Casual position with potential for part-time progression

Award Level: SCHADS Level 2, Pay Point 1

Commitment: We are looking for candidates who are looking for long-term employment (min 1yr) This is essential for building participant relationships and operational consistency

KEY RESPONSIBILITIES:

Support rostering and staff coordination

Participant onboarding and paperwork management

Email/ phone management and client communications

Social media content creation and management

Supporting HR processes and staff onboarding

General administrative tasks and project support

Assisting participants with social skill development and goal achievement

Transport provision for participants

Maintaining safe, inclusive, sensory-friendly environment

Completing session documentation and progress notes

WHY WORK WITH US:

Be part of a unique, innovative service that's making a real difference

Supportive team culture with low staff turnover

Diverse, engaging work combining office tasks with hands-on support

Flexible casual hours with potential for growth

Fun, small business that wants to see you succeed and enjoy coming to work

TO APPLY:

If you're excited about combining administrative excellence with meaningful support work in the gaming space, we'd love to hear from you!

Please submit your resume and cover letter to: [email protected]

Applications close when the right candidate is found. Aboriginal and Torres Strait Islander people, people with disability, and people from culturally diverse backgrounds are encouraged to apply.