Welcome to Hawk Logistics, a prominent leader in the logistics industry based in Melbourne, Victoria. With strategic depots across Adelaide, Griffith, Melbourne, Brisbane, and Sydney, our operations span nationally, enabling us to deliver exceptional service coast to coast.

As a dynamic, fast-paced, and team-driven enterprise, we pride ourselves on providing innovative solutions tailored to meet the diverse needs of our customers. Our commitment to innovation is matched by our rapid growth and a strong belief that our success is driven fundamentally by our people.

Today, we stand strong with over 500 dedicated employees and an enthusiastic management team deeply invested in harnessing technology to enhance our processes and operations. At Hawk Logistics, every team member is valued, and we are committed to fostering a supportive and inclusive environment where all can thrive.

Join us and be a part of a thriving company that puts its people at the heart of its success!

About You:

Ability to perform in a fast-paced environment.

Strong knowledge of the Victorian road network.

Ability to build strong customer relations and offer a high level of customer service.

Excellent communication skills.

Attention to detail and have a sense of urgency.

Minimum 3 years of experience within the logistics industry.

Experience within the refrigerated transport sector desired.

About the Role:

Your responsibilities will include:

Planning and allocating all freight movements in our Transport Management System

Daily allocation of drivers to all loads.

Communicating to daily rosters to drivers

Coordinating preloading of trailers

Proactively communicating to customers when there are delivery issues

Responding to all customer enquiries with a sense of urgency including arrival times or late deliveries via email and over the phone.

Building a strong working relationship with our customers

Maintaining system records for all loads completed with resource details updated

Planning and managing driver hours to ensure our practices abide by the National Heavy Vehicle Law (NHVL).

Escalating any safety or compliance issues to management and assisting with incident management as necessary.

Coordinating with the Fleet Manager to ensure vehicles are taken off the road for repairs as necessary.

Coordinating breakdown recovery with the Fleet Manager

Ensuring drivers complete internal paperwork daily as required such as Pre Trip Inspections Run Sheets and National Work Diaries to business standards

Ensuring drivers demonstrate safe work practices at all times

Managing the performance of each driver including taking action with drivers to improve individual performance or escalating driver performance to management.

Monday - Friday 02:00pm - 10:00pm.

What we can offer

If you have the above qualities, we can offer you:

An opportunity to grow and prosper within a successful business.

A friendly supportive team environment, with a terrific work culture.

Becoming part of a fast paced, growing and dynamic business.

Want this opportunity?

To be successful in this position, your application should include a cover letter, you will need excellent communication skills, time management, have an eye for detail and have a commitment to high quality outcomes. You will need to be passionate and have a willingness to develop your career in the logistics industry.