DFP Recruitment is a preferred supplier of choice to Federal Government departments and agencies. I am partnered with a large Federal Government Agency based in Elizabeth to recruit for an APS3 Service Support Officer.
This role is ideal for someone with strong administrative skills and a customer-focused mindset, ready to support service delivery in a fast-paced environment.

As a Service Support Officer, you will work within a multidisciplinary team to provide high-quality clinical administrative support in the delivery of mental health and well-being services. This role is the first point of contact for individuals seeking support, offering professional and compassionate customer service both in person and over the phone. You will also assist clinical staff with operational and administrative tasks, ensuring the smooth coordination of appointments, documentation, and service delivery processes.

Key Responsibilities:

• Provide front line support to internal and external stakeholders via phone, email, and in-person
• Provide administrative support to operational tasks as directed by regional Practice Manager
• Resolve client enquiries, provide information and options in accordance with policy and procedures, and refer to relevant service delivery team
• Support the daily operations of the region including management of regional correspondence and deliveries, arranging travel, processing invoices, raising resource requests and responding to property and maintenance issues.
• Assist with scheduling, coordination, and documentation of service activities
• Maintain accurate records and update internal systems
• Support team members during periods of absence or increased demand
• Liaise with other departments to ensure smooth service operations
• Contribute to a safe, inclusive, and respectful workplace aligned with APS Values and Code of Conduct

About you:

• Demonstrated professional experience in the conduct of business operations and supporting service delivery within a health service and or government environment
• Strong communication and interpersonal skills
• High attention to detail and ability to manage competing priorities
• Proficiency in Microsoft Office and internal systems
• Reliable, professional, and able to work independently

Mandatory Requirements:

Ability to obtain (or current holder of) a Working with Vulnerable People registration or Working with Children Check, as required by the relevant state or territory.

As this role is within the Federal Government, applicants are required to be Australian Citizens to be considered.

If you are interested in this role, please APPLY NOW or email [email protected] for more information.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

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