The Hotel & Accor.

Discover the beauty of Tasmania’s capital city and surrounding region from Mantra on Collins Hotel, Hobart. Positioned in the heart of the CBD, just a short walk from the picturesque waterfront, you’ll be charmed by a combination of well-preserved architecture and untouched wilderness at the fringe of some of the region’s hidden gems.

Mantra Collins Hotel blends with the delightful warm and earth landscape tones with contemporary Hotel Rooms, One and Two Bedroom Apartments boasting views over Mount Wellington, the Queen’s Domain and CBD through floor to ceiling windows.

The hotel offers ample space for parking behind the hotel and is located just 20 minutes’ drive away from Hobart International Airport. An airport shuttle bus service can be arranged for hotel transfers.

Accor Benefits

· ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!

· Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you

· Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays

· Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide

· Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

Job Description

We are looking for a Guest Service Agent who is dedicated to providing a memorable experience and create that human connection with our guests, at every stage of their stay.

In this role you will;

· Provide exceptional service during check-in, check-out and throughout the guest stay;

· Assist the Duty Manager in effectively running the day-to-day operations of the Front Office Department;

· Handle guest queries, requests, and feedback promptly and with a solutions-focused approach

· Maintain accurate payment handling and compliance with hotel policies.

·Ensure procedures are followed in relation to guest confidentiality and safety;

· Maintain accurate credit and cash transactions and accounting documentation to ensure the integrity of the hotel’s financial data and the ease in shift changes.

What we are looking for
We are looking for bubbly and smiley individuals to be called Heartist that fit the below descriptions:

· Exceptional customer service skills, communication and time management skills;

· Professional appearance that will represent our brand well;

· A friendly and outgoing personality;

· Proven ability to work as part of a team;

· A willingness to use initiative and strong problem-solving skills;

· Strong analytical skills with a high level of computer literacy and accuracy;

· Flexibility to work a rotating roster including mornings, evenings, weekends & public holidays.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.