headspace Broken Hill are looking for a dedicated Administration Support Officer to join the team!

The position available is:

Closed-term part-time until 31 August 2026 (38 hours per fortnight)

Based at Broken Hill

Working days between Monday and Friday

$31.81 per hour + 12% Super + Tax-Free Salary Packaging

About the Opportunity

In this role, you will be responsible for being the first point of contact for inquiries, as well as providing a broad range of administrative support functions for the headspace Broken Hill team.

On a day-to-day basis you will:

Provide day to day office assistance to the operations of headspace

Provide a full range of reception services, including meeting and greeting of visitors whilst maintaining a clean, safe and inviting environment for visitors

Make appointments for young people to see clinicians, including SMS reminders and maintaining waiting lists

Process MBS claims and coordinate the Medicare billing and client booking system

Perform duties as the main point of contact for the office for all administrative matters, and as otherwise specified by the Clinical & Operations Manager and / or the Clinical Practice Manager

This role requires that you be the first point of contact for young people who are often in crisis so it is essential that you have a high level of emotional intelligence and are comfortable working around children and young people.

About the Benefits

Level 3 on the Flourish Australia Enterprise Agreement (2018)

Tailored onboarding program to set you up for success

Tax-Free Salary Packaging available up to $15,900

Exclusive personal fleet pricing discounts with our preferred automotive supplier

Generous leave provisions including 17.5% leave loading + 2 additional days of personal leave + Christmas/New Years Gratis Day + 10 weeks paid primary carer parental leave

Regular supervision (reflective practice), and ongoing 1:1 mentoring

Employee Assistance Program for confidential wellbeing support

Opportunities for professional development and training such as Mental Health First Aid and ASIST Suicide Prevention training

Workplace community groups- Rainbow Network for LGBTQ+ staff members & allies and YarnUp Group for Aboriginal and Torres Strait Islander staff members

Employee discounts program at 400+ popular retailers (Woolworths, JB HI FI, Rebel, Myer, Booking.com etc.)

About headspace and Flourish Australia

headspace is the National Youth Mental Health Foundation providing early intervention mental health services to young people aged 12-25 years who present with mental health issues, along with assistance in promoting young peoples’ wellbeing. This covers four core areas: mental health, physical health, work and study support and alcohol and other drug services.

Flourish Australia is one of Australia’s most experienced community mental health organisations. Our services are comprehensive and highly personalised because each person’s experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.

Our positions are open to all suitably qualified applicants. We have a strong commitment to the participation of people with lived experience of mental health issues in our workforce. We value diversity and encourage applications from suitably qualified people from Aboriginal and Torres Strait Islander backgrounds, people from Culturally and Linguistically Diverse communities, LGBTQ+ communities and mature age candidates.

Selection Criteria

Essential:

Possession of qualifications in business management, administration, finance, or Human Resources

Minimum 3 years experience in an administrative role, preferably within the community services sector