About the company

At AC3, our purpose is to make technology real. As leaders in secure multi-cloud and managed services, we support over 50% of NSW State Government and 700+ enterprise customers from offices in Sydney, Melbourne, and Auckland. We’re growing fast and we’re proud of our down-to-earth, high-trust culture.

About the role

As a DevOps Engineering Team Lead, you’ll play a hands-on role in technical delivery, team leadership, and customer engagement. This is primarily a leadership role with strong technical and customer-facing skills — you’ll communicate effectively with both technical teams and customers, guiding solutions, managing backlogs, and ensuring high-quality delivery.
The focus is on DevOps engineering across cloud platforms AWS, with strong experience in automation, scripting, and infrastructure as code.

What you’ll do

• Lead, coach, and develop a high-performing team of DevOps Engineers.
• Plan, coordinate, and oversee all DevOps Engineering activities to ensure timely and cost-effective service delivery.
• Manage customer and AC3 technical backlogs, ensuring requests are completed efficiently.
• Act as a point of escalation for high-priority technical and business issues.
• Oversee onboarding/offboarding of customers and team members, ensuring tools, training, and documentation are in place.
• Maintain compliance with AC3 service levels and ensure individual & team utilisation rates meet targets.
• Collaborate with CloudOps, Solutions Architecture, and Sales teams to deliver outcomes that exceed client expectations.

What you’ll bring

• 5+ years’ experience in customer-facing DevOps or cloud engineering roles.
• 3+ years enterprise experience working with AWS
• Proven experience leading and developing teams, linking individual performance to business objectives.
• Hands-on DevOps experience with tools such as AWS, Azure, Terraform, Ansible, Jenkins, Git, CloudFormation, and scripting languages like Bash, Python, or Ruby.
• Experience in Windows and Linux environments and supporting multiple customers across platforms.
• Strong communication, negotiation, and stakeholder management skills.
• Agile experience and familiarity with service management tools, preferably ServiceNow.
• Experience in Managed Services Provider or Systems Integrator/Consulting environments is highly desirable.

Benefits

• $150,000 – $170,000 + Superannuation + Bonus + Allowances
• Perks like discounted lifestyle benefits, salary packaging, and half-day Fridays once a month
• Flexible hybrid work and genuine work/life balance
• Join one of Australia’s Best Places to Work with a tight-knit, supportive team
• Convenient CBD location

Our culture – The AC3 Way

People here have real relationships that go beyond work, and maintaining our awesome culture is a top priority at AC3. We believe it’s important that everyone is heard and treated with respect, whether you have the next big idea or simply a question.
We keep it real and live by the AC3 Way. The 3 simple elements of the AC3 Way are:

• Work Wise: As one AC3, we put our combined skills to work to ensure we do more good, for much less. All in service of our customers and each other.
• Work Humble: As a team, we bring our authentic selves to the world of tech. Our down-to-earth, humble nature makes us unique and easy to work with.
• Work Honest: We’re here to do an honest day’s work, individually and as a team. We constantly look for opportunities to take initiative and implement practical solutions.

We’d love for you to experience the AC3 Way for yourself!
Note: Every position at AC3 will require a National Police Check.