Are you a customer-focused individual with excellent communication skills?

We are looking for dedicated and enthusiastic Call Centre Agents to join our team located in Banyo, QLD. This is an exciting opportunity to be part of a dynamic and flexible work environment where you can make a real difference.

Role Overview: As a Call Centre Agent you will be responsible for handling inbound customer service calls, outbound appointment setting and telesurvey calls. You will play a vital role in providing exceptional service, ensuring customer satisfaction, and meeting business objectives.

Key Responsibilities:

Manage inbound customer service calls and resolve inquiries in a professional and friendly manner.

Conduct outbound calls for appointment setting and telesurveys.

Provide accurate information and guidance to customers.

Handle customer concerns and issues promptly and effectively.

Maintain a high level of customer satisfaction with each call.

Follow scripts and guidelines while also using your initiative to enhance the customer experience.

What We Offer:

Flexible work options to suit your lifestyle with the option of work from home post successful probationary period

Competitive salary with performance incentives

A supportive and friendly team environment

Ongoing training and development opportunities

Opportunity to work with a reputable company that values customer service excellence

Ideal Candidate:

Excellent verbal communication skills.

Positive and professional phone manner.

Ability to multitask and work in a fast-paced environment.

Strong problem-solving skills and attention to detail.

Previous experience in a call centre environment is a plus, but not required.

Must be flexible with hours and adaptable to changing schedules.

Location: Banyo, QLD