The Business

This is your opportunity to join one of Australia’s most respected and forward-thinking mortgage brokerages—a team that’s redefining customer service in financial services. With a national presence and an award-winning track record, they’ve built a culture around excellence, innovation, and people-first experiences.

Operating from a stylish South Melbourne office, this team is high-performing, genuinely warm, and passionate about helping everyday Australians achieve financial freedom. With strong leadership, innovative in-house tech, and a business model built around care, they’re looking for someone to be the heartbeat of the office.

What’s in it for you?

• A warm, high-energy work environment that celebrates its people
• Access to health and wellbeing programs, and discounted financial services
• Regular team-building activities and fun internal awards
• Career progression opportunities within a growing financial services firm

About the Role

This is not your average reception role. As the Front of House and Office Manager, you'll be the first impression for clients, partners, and visitors - both in person and over the phone. You’ll take ownership of the day-to-day running of the office, support a fast-paced team, and help drive initiatives that keep the culture strong and operations running smoothly.

This role is perfect for someone who thrives in a structured yet people-oriented environment, and who takes pride in delivering a great experience, every time.

Key Responsibilities

• Greet and manage all phone, email, and visitor enquiries with warmth and professionalism
• Act as the go-to contact for clients, stakeholders, and service providers
• Oversee office supplies, operations and team needs
• Drive internal culture initiatives and charity involvement
• Assist with coordinating team meetings, company events, and admin support
• Support the marketing team with basic content scheduling and socials
• Keep the office humming while juggling priorities with confidence and care

Skills & Experience

• At least 2 years' experience in a reception, office support, or customer-facing role
• Excellent written and verbal communication skills
• Highly organised with a strong attention to detail
• Confident using Microsoft Office and comfortable with tech tools
• Social media/content experience a bonus, but not essential
• A can-do attitude and willingness to support wherever needed
• Experience in financial services or mortgage broking will be highly regarded

If this sounds like you - don't be shy - apply.

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