Applications close, 11:55pm Tuesday 16 September 2025

We encourage applications from Indigenous Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and lesbian, gay, bisexual, transgender and intersex (LGBTIQA+) people.

The Integrity Commission supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact listed at the end of this vacancy.

We are a diverse and inclusive workplace and understand the importance of flexible working arrangements. Talk to us about how this could work for you.

Hours per fortnight

73.50 hours per fortnight - flexible options available.

Duties

• monitoring centralised correspondence channels, including email account
• registration of new or existing matters in the relevant database
• allocation and registration of notice numbers
• notification of above to relevant business unit/team members
• receipt and registration of associated documentation, including evidence
• distribution of responses and associated materials to relevant external parties

• tabling and registration of reports
• data collation and statistical reporting

• Facilitate the Commission’s misconduct matter management process. Particularly by processing electronic and/or paper correspondence, including but not limited to:
• Administration associated with the following but not limited to:
• Monitor misconduct matters on the Commission’s case management system and other relevant databases.
• Maintain effective communication and relationships with complainants, public officers and public authorities, including liaison with senior public officers to obtain relevant information.
• Other duties relevant to the Complaints and Oversight Unit as required by the Director, Complaints and Oversight, including assisting with the Commission’s educative and prevention function.

Pre-employment Checks

The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion or transfer.

The following checks are to be conducted:

• A security vetting process to obtain Baseline security clearance (access to classified information and resources up to and including PROTECTED). This process requires the Australian Government Security Vetting Agency to collect personal information to assess suitability.
• A pre-employment check on any disciplinary or managerial action in any previous employment.
• Identification check.

Desirable Requirements

• Experience in the administration of an electronic case management system/databases.
• Experience working in a legal and/or confidential environment.

Download the Statement of Duties and any Associated Documents

Statement of Duties -(356251) Administrative Support Officer - Complaints Oversight August 2025 (1).docx

Statement of Duties -(356251) Administrative Support Officer - Complaints Oversight August 2025 (1).pdf

Information for Applicants - Integrity Commission - July 2022.docx

Information for Applicants - Integrity Commission - July 2022.pdf

How to apply

Online applications are preferred, please select the 'Apply Now' button. You will be prompted to complete an online application form and to attach your cover letter, curriculum vitae and a maximum two-page statement of suitability for the position. Please note, attachments must be in Microsoft Word or PDF format.

If you are unable to submit your application online, please contact the Department of Justice Recruitment Team on (03) 6166 1435.

For more information

Donna Johnston
Business Services Coordinator
[email protected]
Phone: (03) 6165 6852