Join a Purpose-Driven Team Supporting Women's Safety and Justice

Competitive salary of $100,000 - $105,500 (dependent on experience) + benefits including 12.75% superannuation and the ability to salary sacrifice

Our Story:

North Queensland Women’s Legal Service is a community-based legal service run by women for women. Since 1996, we have worked to promote women's access to justice, influence systemic change, and support women's safety and wellbeing through integrated legal and non-legal support.

Our Team is growing to meet increased demand from women across North Queensland - particularly in rural and remote communities. We are seeking committed professionals who want their work to be purpose-driven, trauma-informed, and grounded in feminist values.

How You’ll Make a Difference:

Client Advocate

As a Client Advocate, you will work alongside lawyers and other professionals to provide critical non-legal support to women navigating trauma, the legal system, and life transitions. You will play a key role in ensuring women feel safe, heard, and empowered throughout their journey with NQWLS.

The role is based in Townsville, with regular travel to regional and remote outreach locations. Overnight travel will be required.

Key responsibilities include:

Delivering trauma-informed, client-centred psychosocial support to women affected by DFV

Conducting comprehensive risk assessments and developing evidence-based safety plans aligned with best practice frameworks

Providing holistic case management, including culturally safe, client-led referrals that promote safety, autonomy, and connection to services

Offering in-person advocacy and emotional support during court proceedings, legal appointments, and outreach clinics

Supporting community legal education initiatives to enhance awareness and access to justice, particularly in under-served rural and remote areas

Contributing to continuity of care by helping clients remain connected, supported, and safe across their legal journey

What You’ll Bring to the Team:

We are seeking a trauma-informed, reflective practitioner with:

A strong alignment with feminist principles and client-centred, trauma-informed service delivery

Demonstrated experience supporting women impacted by DFV, homelessness, or complex social disadvantage

The ability to apply a multimodal, intersectional approach to assessment, care planning, and advocacy

Highly developed interpersonal skills with the ability to build rapport, maintain professional boundaries, and respond with calm and compassion

Strong communication skills, both verbal and written, with experience in documentation, interagency collaboration, and advocacy

A collaborative approach to working in multidisciplinary teams, with the capacity to work autonomously with cultural humility and professional integrity

A commitment to reflective practice, professional development, and the co-creation of a learning-oriented team environment

Essential Criteria:

A tertiary qualification in Social Work, Psychology, Social Sciences or a related human services discipline
(Applicants with significant relevant experience and complementary training are encouraged to apply or contact us to discuss their suitability)

A current Queensland C Class Driver's Licence

Willingness to undergo pre-employment screening, including a criminal history check

Highly Regarded:

Experience in a community legal centre, DFV service, or allied community-based setting

Advanced capability in trauma-informed case management, including safety planning and interagency coordination

Experience supporting clients with housing insecurity, financial hardship, or other systems-based disadvantage

Lived experience and/or cultural capability in working with Aboriginal and Torres Strait Islander communities, LGBTQIA+ people, or culturally and linguistically diverse (CALD) women

Why Work With Us?

You’ll join a values-aligned, mission-driven organisation making a real impact in the lives of women. In return, we offer:

A competitive salary of $100,000 – $104,500 p.a. + superannuation (SCHADS Award Level 5)

17.5% annual leave loading

Salary packaging up to $15,000 to boost your take-home pay

Funded access to external clinical supervision

Access to a fleet vehicle for work-related travel, including outreach

Three additional paid leave days during the Christmas/New Year closure

Ongoing professional development and training opportunities

A supportive, inclusive, and reflective team culture, committed to staff wellbeing and collaborative practice

Access to an Employee Assistance Program (EAP)

Ready to Apply?

If you're a trauma-informed practitioner passionate about social justice, women's safety, and feminist advocacy—we want to hear from you.

For a detailed position description please email [email protected]

Click Apply Now to submit your application. Applications close 26 September 2025

North Queensland Women’s Legal Service is an equal opportunity employer. We strongly encourage applications from Aboriginal and Torres Strait Islander women, women from CALD backgrounds, LGBTQIA+ women, and women with disability.