Your new company
NAB offers a unique opportunity to be part of an organisation that is at the forefront of the banking industry. NAB's culture is designed to promote excellence and collaboration while providing employees with the support and resources they need to succeed both professionally and personally.

Your new role
As a Broker Credit Associate, you will be responsible for credit assessment for new home loan applications whilst ensuring accuracy, efficiency, and compliance with internal policies and processes. You'll work closely with internal & external stakeholders to support a customer's loan journey.

Your role will include but not be limited to:

• Completing credit assessment and verification for new home loan applications
• End-to-end case management of customer requests and complaints
• Provide timely updates to stakeholders with a high focus on delivering results to customers in line with the operating procedures
• Resolving complex complaints by being an expert in the customer complaints platform
• Perform the first line of defence and adhere to risk frameworks and policies.
• Monitor inboxes and respond to requests from front-line bankers and external stakeholders.

• Adhere to service level agreements (SLAs) and meet critical deadlines around loan approval
• Ensuring adherence to Standard Operating Procedures (SOPs) by inputting the correct information in core NAB systems and in line with team processes

The Details

Location: 700 Bourke Street, Melbourne
Start date: 29/09/2025
Duration: 12-month temporary contact
Working Hours: Monday to Friday, flexible between 8 am - 6 pm
Hybrid: After 2 weeks full-time in the office, you will need to do 2 days in the office.
Remuneration: $47 per hour + Super

What you'll need to succeed

• Previous credit assessment experience is mandatory
• The ideal candidate would have previously held a secured lending DCA.
• Prior experience in banking/finance operations
• Proven ability to work autonomously while managing multiple priorities.
• High attention to detail and time management skills
• Exceptional written & verbal communication skills

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.