About the Role
The Library Rover reports to the Manager Library Environment and Experience and plays a crucial role in supporting library spaces and students by providing IT assistance to students and staff in the library and ensuring that the physical library spaces are well-presented. The Rover works closely with cross-functional teams such as Customer Service staff, the IT service desk and the Facilities team to provide a quality customer experience.

Key responsibilities include offering guidance on using library technology and technical support, whilst maintaining physical equipment and orderly library spaces. Strong customer service skills are critical to effectively meeting the diverse needs of library users.
As a contact for technical and other issues, the Rover addresses various questions related to printing, accessing software, study spaces and other user-related queries, ensuring a smooth and efficient library experience.

About You
To be suitable for this role you will need to have experience in the below key accountabilities:

• Detailed knowledge of commonly used applications and mobile device operating systems.
• Detailed knowledge of commonly used software and computer operating systems.
• Sound understanding of the importance of ensuring spaces are well-maintained and orderly to deliver a great user experience.
• Sound knowledge of internet tools including Wi-Fi.
• Ability to troubleshoot technical problems and provide customer-focused solutions.
• Demonstrated ability to work independently and collaboratively as part of a team.
• Demonstrated ability to work under pressure, prioritise tasks, maintain attention to detail, display sound judgement, and to use initiative.
• Demonstrated commitment to providing outstanding customer service.
• Demonstrated, relevant experience in the provision of high quality administrative and support services within a demanding, customer focused environment.

About Swinburne University of Technology
Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

What We Offer You!
• Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle.
• Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.
• Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.

Want to learn more? Head over to our benefits page!

To Apply
Please submit your CV and cover letter addressing the Key Selection Criteria and your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on [email protected]

Applications Close Sunday 14th September.

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Diversity, Equity and Inclusion
Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact [email protected] or call +61 3 9214 3550.

Please note the above number and DCR email address are for disability or reasonable adjustments queries only. General enquiries about the role can be sent to [email protected] (general enquiries will not be answered by phone).

Victoria’s Commitment to Action: Improving international student employment outcomes.
As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.
As a Circle Back Initiative Employer, we commit to responding to every applicant.