Top Care Community Services Pty Ltd (TCCS) is a registered National Disability Insurance Scheme (NDIS) service provider based in the Northern Territory, primarily providing Support Coordination services. We support our participants to develop sustainable capacity and lead a healthy, content life with enhanced social and family relationships.

We are seeking a compassionate, experienced and well-organised person who has an understanding of NDIS processes to join our team.

The position offers the flexibility of working from home.

Location: Alice Springs

Key responsibilities:

You will support participants to understand their NDIS plan, goals and objectives while promoting choice and control and supported decision making.

Identify, connect, and coordinate appropriate NDIS service providers and community services that meet the participant's needs in accordance with their allocated NDIS funds.

Help participants to monitor their NDIS budgets, ensuring services are delivered within their plan allocations.

Empower participants to build their own capacity to manage their support and navigate the NDIS system independently over time.

Liaise with various stakeholders including service providers, allied health professionals, and community organizations to ensure seamless service delivery.

Provide assistance during times of crisis, ensuring continuity of support and appropriate intervention where necessary.

Maintain accurate records of participant progress, develop reports, and communicate regularly with the NDIS regarding plan outcomes and reviews.

Ensure compliance with all relevant legislation, NDIS guidelines and maintain up-to-date knowledge of any changes to the NDIS framework.

Selection Criteria:

A tertiary qualification in Social Work, Community Services, Mental Health, Disability or a related Allied Health discipline.

Strong cultural awareness and experience supporting multi-cultural, Aboriginal and Torres and Strait Islander participants.

A minimum of two (2) years' experience as a NDIS Support Coordinator, NDIS LAC or coordinating support services for older adults.

Demonstrated a solid knowledge and understanding of the NDIS including mandatory reporting, Quality and Safeguards, NDIS Price Guide and relevant legislations.

Experience within community connecting and building relationships with service providers, individuals and/or families/carers

Highly developed communication, negotiation and problem-solving skills.

Strong written, administration and computer skills for the creation of case notes, reports, correspondence and other documents in a cloud-based management system.

Strong interpersonal skills with a positive attitude and a flexible and adaptive nature to respond to the changing needs of our participants.

Excellent organizational and time management skills including the ability to work autonomously.

Applicants will be subject to a NDIS Worker Screening Check, Working with Children Check and other relevant checks required.

Current First Aid and CPR

COVID booster Vaccination

Australian Drivers Licence, and a reliable vehicle with registration and insurance

Right to work in Australia.