At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

You’re a confident communicator who thrives on helping others and solving problems quickly. You enjoy working in a fast-paced, team-focused environment where every interaction matters. You think broadly, connect the dots, and always put the customer first.

This role at Cotality offers the chance to make a real impact, you’ll be the voice of our brand, helping customers uncover value, navigate our offerings, and walk away feeling supported, understood, and excited to engage again.

If you’re someone who values responsiveness, collaboration, and continuous learning, this is the role for you.

What You Will Be Doing:

Make outbound calls on behalf of real estate agents to nurture their database, qualify leads, and send them through.

Send SMS messages to customers on behalf of our clients.

Update CRM systems with accurate, timely data.

Spot opportunities to improve processes and customer outcomes.

Promote additional services like free training and supplier support to enhance customer value.

Represent Cotality with enthusiasm and professionalism in every interaction.

Job Qualifications:

What You’ll Bring:

A genuine passion for customer service - you live and breathe it.

Confidence in guiding customers through complex processes in simple, clear ways.

Strong communication skills, both written and verbal, with the ability to build rapport quickly.

A collaborative mindset - you thrive in a team and contribute positively to culture.

Comfort working independently and navigating ambiguity with sound judgment.

Adaptability to learn new systems quickly and multitask effectively.

A drive to champion customer outcomes and challenge the status quo when needed.

A desire to deliver fantastic customer experiences- we’ll train you on the rest.

Experience in customer service, call centres, retail, hospitality, or real estate is a plus, but not essential.

Why Join Cotality?

Cotality has a culture of collaboration- we champion ownership, initiative and leadership! To support your whole self, our benefits are built to help you thrive at work and in life.

In addition to modern offices across Australia and New Zealand, our hybrid working model provides you with the opportunity for flexible working conditions that work best for you and the business;

10 half days of Wellbeing leave each year to help you recharge and access to our Employee Assistance Program;

$600 AUD annual wellbeing allowance for gym memberships, wellness apps, ergonomic gear and more;

Generous Parental leave offering, $750 AUD in Baby Bucks and our peer recognition turned into rewards program - Bravo!

Free subscription to the Calm app as well as other mindfulness tools, online health and nutrition courses;

Complimentary access to Australia’s most comprehensive property research platforms including RP Data and exclusive employee-only market updates and access to the industry’s best property experts;

Two community and volunteer leave days each year to support meaningful causes and our charity partners.

Cotality's Diversity Commitment:​

Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. ​ We are better together when we support and recognize our differences.

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Equal Opportunity Employer Statement:​

Cotality is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and respectful workplace across Australia and New Zealand. We recruit, hire, train, and promote individuals based on merit, qualifications, and business needs, without regard to race, ethnicity, colour, national origin, citizenship, religion, sex, sexual orientation, gender identity, age, marital or family status, disability, or any other characteristic protected by applicable laws. We are committed to providing equal employment opportunities and maintaining a drug-free workplace free from discrimination, harassment, and bullying. ​

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Please apply on our website for consideration.​

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