· Supporting and guiding the development of objectives, strategies, and plans aimed at enhancing customer experience and satisfaction, while ensuring the effective utilization of organizational resources and capabilities.

· Identifying business and operational gaps and opportunities through the application of continuous improvement and change management methodologies.

· Analyzing and assessing current systems, structures, and capabilities to identify areas for improvement.

· Advising clients by providing recommendations based on gap analyses to address organizational challenges and inefficiencies.

· Developing and presenting proposals to improve methods and procedures, optimize workflows, redefine roles, and foster innovation within the organization.

· Assisting with the implementation of approved changes and initiatives.

· Providing coaching and mentoring to individuals and teams to strengthen targeted capabilities and support sustainable development.

Requirements:

· Proficient in Microsoft Excel and other Microsoft Office applications

· Working knowledge of Python, SQL, SAS, and SAP

· Master’s degree in a relevant field

· Minimum of two years of relevant professional experience