Service Advisor - Castle Hill, NSW

• Brand new, state of the art facility - clean, modern and packed with prestige and luxury vehicles
• Enjoy a highly competitive base salary, lucrative commission structure and a car allowance!
• Highly supportive and engaged management team - enjoy real mentorship!

About the company
This long-established automotive dealer group is known for representing a wide range of leading vehicle brands across multiple locations. With a reputation built on customer care, quality service, and a strong presence in both sales and aftersales, the group continues to expand and invest in modern facilities. Their focus on people, technology, and customer satisfaction has made them one of the most respected and fastest-growing dealer networks in the region.

About the role
This is a rare opportunity to join a leading dealer group in a brand new, flagship site in a crucial role. You will be the face of one of the worlds leading prestige vehicle manufacturers, ensuring best in class service is delivered to customers every time. If you are looking for a chance to give your career the boost it deserves, we would love to hear from you!

Duties

• Serve as the primary point of contact for customers, delivering a professional, friendly, and premium service experience.
• Coordinate service bookings, schedule jobs, and manage workshop workflow to ensure efficiency and timely completion.
• Clearly explain repair and maintenance requirements, providing transparent cost estimates and realistic timelines.
• Act as the communication link between technicians and customers, keeping clients updated on vehicle progress, additional work, and necessary approvals.
• Accurately process warranty claims, prepare invoices, and maintain all service-related documentation.
• Proactively follow up with customers regarding service reminders, feedback, and future maintenance needs.
• Uphold brand standards and contribute to creating a first-class customer journey from start to finish.

Skills and experience

• Previous experience as a Service Advisor or Automotive Technician (prestige dealership background highly regarded but not essential).
• Solid understanding of light vehicle systems and functions, with the ability to translate technical information into clear, customer-friendly language.
• Exceptional communication, organisational, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining high attention to detail.
• Proficiency with dealership management systems (e.g., ERA, Autoline, Reynolds) or similar software.
• Professional presentation, strong interpersonal skills, and a customer-first approach.
• A current and valid driver’s licence.

Benefits

• Competitive base salary of $75,000 – $80,000 (depending on experience).
• On-target earnings upwards of $100,000+ car allowance
• Performance-based commissions, linked to gross profit and customer satisfaction scores.
• Structured manufacturer based training program
• Opportunity to work with a highly respected brand and enjoy long-term career growth.

How to Apply
If you are interested in joining a successful business for this fantastic full-time position, please send us your resume today.

Not the job you are after? For more Service Advisor jobs or other automotive jobs, please see our website: www.justautomotiverecruitment.com.au