Job Description

Telstra Business Technology Centre (TBTC) Victoria East is an award winning, customer focused, innovative and rapidly growing Telecommunications & Technology company based in Traralgon. At the TBTC you will become part of a team who are committed, driven and innovative; relying on each other to achieve high standards of quality and customer service.

We are on the lookout for a Customer Service specialist to join our expanding team in Traralgon.

As a TBTC Customer Service specialist you will be responsible for managing customer service and provisioning orders for Telstra’s medium business and business plus customers.

You will have exceptional customer service, administration, and time management skills with the ability to trouble shoot and manage multiple deadlines and priorities whilst committing to customer excellence.

The Role:

Providing exceptional customer service to new and existing Telstra medium and Business plus customers

• Processing and provisioning all customer orders

• Meet and greet customers who visit the TBTC

• Managing Point of sale (POS) in the TBTC and order processing

• Manage tickets and process customer workflows

• Responsible for stock ordering process and regular stock take

• Develop capability and technology knowledge of Telstra business products and services

• Meet individual and performance KPIs

• Continue to upskill and develop capability and knowledge across Telstra’s portfolio of products and business solutions

• Identify areas of improvement and actively embrace change and technology to better support our business customers

About You:

Minimum 2 years in a customer service, sales administration, or provisioning role

• Telco or ICT experience

• Provisioning experience

• Ability to meet SLAs and key performance metrics

• Adaptable to change

• Problem solver

• Show initiative, embrace and adopt new technology and methodologies that can positively impact customer experience.

On Offer:

A competitive remuneration package

Career Growth opportunities and on-job training

Please email [email protected] to apply, including a copy of your current resume.

A Cover Letter telling us why you're perfect for this role would also be helpful.

Please note: Only shortlisted candidates may be contacted.