Location: Remote (Australia-wide) Australian citizenship, permanent residency, or valid work visa required.
Type: Full-time (flexible); occasional after-hours during peak periods/holiday cover
Clearances: Police check required

About DDSN

DDSN is a full-service digital agency & software company that prides itself on being innovative, creative, unique and delivering high-quality outcomes. We have been in business for 27 years. We selectively work with some of the most exciting clients you can find on any list - an eclectic mix of large brands, government and non-profit agencies, charities and small to medium enterprises. We have a strongly process driven approach to digital solutions design, development, implementation and ongoing management.

Our diverse team of outstanding individuals collaborates in a creative, friendly, fun, fast paced, and highly engaging work environment. We deliver beautiful, high tech, cleverly designed digital solutions in interesting ways. We seek deep contributions to our customers operations and business through functional and deeply integrated solutions that provide the most value.

Our operations are virtual but engaged with our team working remotely up and down the eastern seaboard of Australia meeting daily for WIP meetings and interacting constantly throughout the day. Our directors are two senior highly experienced individuals who are passionate about digital and achieving amazing outcomes for our clients. Our office is in South Melbourne in an inspiring coworking space for quarterly face to face workshop days and it is well connected to public transport.

Position Overview

We are looking to bring in a person at an entry level. Someone to train up into our existing systems and processes who wants a career helping to us deliver the best websites, mobile apps, ai agents and digital resources in the country. There is a lot listed, you will build knowledge and specialise over time. Features of the role:

A wide range of projects and jobs using an agile methodology with a strong focus on continuous improvement

Learn and develop your skills over time – we do a lot but you will gain the knowledge through a development plan

Join a small, dynamic team of outstanding, experienced, passionate, creative individuals

Work remotely from anywhere in Australia

Available with flexible working arrangements for the right candidate

A police check will be required in order to undertake this role

Infrastructure & environments

Manage development, staging, and production environments (including associated database servers).

Monitor CPU/GPU, memory, disk, and network across systems; keep an eye on capacity and performance.

Handle general server administration: patching, software installation, user/access management.

Manage SSL/TLS certificates and DNS (issuance, renewal, cutovers).

Maintain and provision virtual machines; set up new servers/VMs/software; keep infra docs current.

Investigate and implement automation for repetitive tasks (scripts/jobs/pipelines).

Respond to incidents, triage/escalate appropriately, and drive post-incident improvements.

Debug application/environment issues using logs, metrics, and tracing.

CI/CD, release & code management

Test pre-release code and validate release candidates.

Document features and bug fixes for upcoming releases; contribute to release notes.

Update/refine installation scripts for CMS modules where applicable.

Package code for release and prepare release databases.

Update installation/upgrade documentation so others can follow it repeatably.

Perform install/upgrade of CMS/DXP instances with new release packages.

Push automation further: upgrades, deployments, smoke tests, and rollback paths.

Tooling & stack you’ll touch

Platforms: Acora CMS/DXP (ASP.NET → .NET Core MVC), Kentico DXP (.NET Core v8 MVC), plus hosted OSS like WordPress, Matomo Analytics, Rocket.Chat, SuiteCRM, Cloudron.

Servers/DBs: Windows Server/IIS and Linux (Nginx/Apache); SQL Server, PostgreSQL, MySQL.

Version control: SVN (and Git where applicable).

Scripting/automation: PowerShell, Bash; CI pipelines (e.g., GitHub Actions/Azure DevOps/other).

Observability: System logs/metrics/alerts; uptime and error monitoring.

We monitor and support systems 24/7 and there may be some after hours support during peak periods or as holiday cover.

Whether your interest is more in hosting, CI/CD automation or tends toward deeper coding and system back ends, we'd like to talk. There's a real opportunity to grow your experience and skills in many directions as part of this role and a long term future with DDSN as you specialise over time.

About You

This role would suit aspiring CI/CD managers, or DevOps engineers with the desire to create outstanding contribute to our clients businesses, delivering client focused systems.

You have a strong attention to detail – identifying issues and resolving problems in the code.

You have the ability to follow company processes which have been developed and verified over many years. But at the same time have the capability to contribute to their enhancement and improvement over time. We operate on a champion challenger model. You learn the process, you work the process and then you can champion the change you want to see.

You will think coming to work with code and systems is fun.

You love supporting things, maintaining a standard and improving operations.

You want to make sure you get things right and you'll work hard until you do.

You want to learn and you enjoy a wide variety in your work.

Required - Essential Criteria

This is an entry level position and as such we are open to anyone with the following qualification and personal qualities

3 year Computer Science, Information Technology, Engineering, or equivalent degree from an accredited university. Equivalent experience through relevant certifications, bootcamps, or demonstrable self-taught skills will also be considered.

Motivation to do the best work you can, every time

Experience and talent for problem solving and/or research

Willingness to work in an agile environment

Willingness to work in a team of diverse individuals

A highly developed persistence and strong attention to detail

Advantageous Skills

As additions to the required skills, any of the following skills will be well regarded:

Experience building or maintaining websites and/or apps

Experience in documentation and testing of software

Experience working with version control systems

Experience working with Microsoft hosting environments & Web server maintenance experience

Database skills (SQL Server, PostgreSQL, MySQL)

HTML 5 / CSS / JavaScript coding skills and an eagerness to learn

Experience working in .Net Core with MVC development methodologies

Experience with Python

Experience with AI prompt engineering, LLM configuration, or workflow tools

Experience building dashboards for monitoring and reporting.