About Raven:

Established in 1950, Raven Products is an Australian family owned and operated company innovating and supplying a range of products to the hardware industry in Australia and abroad.

From our headquarters in Lonsdale, South Australia we oversee distribution across Australia and provide management and support to multiple companies and brands within the Raven group.

About the Role:

We are looking for a highly motivated IT Support Assistant to join our team. The ideal candidate will have a strong understanding of computer hardware and software, high attention to detail and experience with customer service. The successful candidate will be responsible for providing support to our users, maintaining our computer systems, write documentation and ensure that solutions provided meet both the needs of the user as well as the business.

Responsibilities:

Provide technical support to users

Troubleshooting problems, installing software, and configuring hardware

Log support tickets and follow up with users to maximise positive outcomes

Maintain and update computer systems, including operating systems, software, and hardware

Administer the network, including managing user accounts, permissions, and security

Onboarding of new users

Troubleshoot network problems and resolve outages

Work with other IT staff to design and implement new IT solutions

Work with support vendors to achieve a satisfactory resolution to a problem

Develop, maintain and document software deployment and compliance policies

Develop and maintain documentation including such as as-built documentation, procedure documentation or knowledgebase articles.

Routine Monitoring and reporting

Expected to maintain regular office hours on site (8 hours, M-F) with some flexibility to provide occasional after hours support or assistance with scheduled maintenance tasks to be arranged as required.

Ideal Qualifications or prior experience:

Experience with customer service

Excellent written and verbal communication skills

Diploma in IT or a related field (and or)

0-3 years Prior experience in IT support or related role

Strong understanding of computer hardware and software

Excellent problem-solving and analytical skills

Ability to work independently and as part of a team

Able to demonstrate a high level of organisation and attention to detail

Ability to teach basic IT Skills to a broad range of Users with varying IT experience with demonstrating patience and compassion.

Experience with Office 365, Microsoft Endpoint Manager, Teams, SharePoint, Power automate (preferred)

Experience with Virtualisation and cloud technologies (preferred)

Benefits:

Competitive Salary offer $50,000 - $70,000 per year plus superannuation approx. $25-36/hr. (based on the experience the applicant is bringing to the role).

Opportunity to work in a fast paced and challenging environment.

Chance to have a direct positive impact in our users experience, contributing to the success of the company.

Collaborative and supportive work environment

Opportunity for Career growth and further training and skill development

If you are a highly motivated and technically-inclined IT Support Assistant who is looking for a challenging and rewarding opportunity, we encourage you to apply.

How To Apply:

Please submit your application via Seek, ensuring that you have included both the following:

a cover letter addressing relevant skills and experience as outlined above;

your current resume that provides details (name, email, and phone number) of 2 employment related referees.

PLEASE NOTE: Applications and enquiries only via SEEK. Only shortlisted candidates will be contacted. Absolutely, no recruitment agencies or walk-in visits onsite. No Phone enquiries please.

Applicant must have permanent residency and right to work in Australia.
Applicant should ideally be located within the Southern Suburbs.