Reporting to the General Manager, the Senior Operations Manager will oversee and optimise multi-site claims teams across Adelaide and Brisbane. You’ll be accountable for operational excellence, customer experience outcomes, and the successful delivery of complex transformation programs - including multiple system replacements and capability modernisation. This is a high-impact leadership role, balancing disciplined operational performance with a people-first culture, during a period of significant change.

Key Responsibilities

• Lead and optimise large, multi-site claims operations, ensuring service excellence, productivity, and compliance targets are achieved.
• Drive operational transformation through process uplift, system modernisation, and disciplined risk and quality frameworks.
• Champion a culture of accountability and high performance
• Inspire and develop leaders with a process-driven yet people-focused approach, ensuring engagement and capability growth.

About You

• Proven track record leading large and complex operations in insurance, financial services, or similar industries.
• Deep expertise in productivity, utilisation, capacity management, and operational excellence.
• Strong background in transformation and process redesign, with the ability to manage multiple system and process changes.
• Skilled in performance management, risk frameworks, and compliance standards
• Exceptional leadership presence - visible, approachable, and able to bring teams on the journey through change.

What’s On Offer

• Opportunity to make a national impact
• Join a values-driven organisation with a strong focus on customers, people, and innovation.
• Collaborate with an inspiring leadership team and industry experts.

If you’re an operations manager who thrives on complexity, transformation, and delivering measurable results, we’d love to hear from you.