About the Role

We are seeking an experienced and dynamic General Manager – Member Services to lead our Member Services division. This pivotal role is responsible for setting strategic direction, overseeing program delivery, ensuring exceptional member engagement, and driving continuous improvement across all member-facing operations.

You will lead a high-performing team, foster strong industry relationships, and ensure that services are delivered to the highest standard—aligned with Agsafe’s mission and values. This role requires a balance of strategic thinking, operational excellence, and strong relationship-building skills.

Key Responsibilities

Provide strategic and operational leadership to the Member Services team.

Drive national member engagement initiatives, ensuring responsiveness to member needs.

Oversee service delivery, including training, program management, and facilitator logistics.

Foster strong relationships with members, industry partners, and regulatory bodies.

Lead digital transformation and systems optimisation to improve service efficiency.

Ensure compliance with environmental, governance, and data privacy standards.

Manage budgets, reporting, and strategic program planning.

Promote a positive, inclusive, and accountable workplace culture.

About You

You are a skilled leader with proven experience in program, operations, or client engagement management. You excel in stakeholder relationships, strategic planning, and delivering innovative solutions in fast-paced environments.

Desired Skills and Qualifications

Demonstrated leadership in program or operational management.

Strong communication, advocacy, and negotiation skills.

Proven ability to build and maintain stakeholder relationships.

Understanding of environmental regulations, product stewardship, and compliance.

Financial and strategic planning skills, including budget management.

Experience in change management and service improvement initiatives.

High ethical standards and the ability to manage sensitive situations.

Tertiary qualifications in Business Administration/Management, Community or Member Engagement, or a related field (preferred).