About Us

Maclean Insurance is a fast-growing insurance broking firm based in Mascot, Sydney. MacLean Insurance is part of the wider Maclean Group—a dynamic, fast-growing professional services firm providing insurance, accounting, and commercial finance to small and medium-sized businesses across Australia.

From our office in Mascot, Sydney, we serve clients in construction, trades, logistics, transport, earthmoving, and many other areas. We are known for our service, speed, long-term clients, and growth mentality.

The Role

We’re looking for a confident, relationship-driven Account Manager to manage an existing portfolio of loyal SME clients. The role is hands-on and involves regular phone and email communication with clients, working to deliver outstanding service across renewals, endorsements, upselling, cross-selling, and claims assistance.

You’ll play a key role in retaining and growing accounts while being supported by a professional team across the broader Maclean Group.

Key Responsibilities

Service an existing portfolio of SME clients from a wide range of industries

Handle renewals, mid-term endorsements, and ongoing policy maintenance

Client-facing role - Communicate directly with clients via phone, email, and meetings to understand and meet their needs

Proactively identify and action cross-sell and up-sell opportunities

Provide support and guidance on claims, liaising with insurers as needed

Maintain accurate records, compliance, and quality service standards

Collaborate with other Maclean Group divisions (finance and accounting) for holistic client support

What You’ll Bring

Minimum 3 years' experience in general insurance broking, with SME experience preferred

Tier 1 or Tier 2 Insurance Broking qualification (Tier 1 preferred)

You must be an Authorised Representative (AR) or eligible to become one

Strong SME product knowledge across: Business Packs, Liability, Cyber, PI, D&O, Commercial Motor etc

Excellent verbal and written communication skills—comfortable speaking with clients by phone and email

Ability to build and maintain strong, professional client relationships

Familiarity with the industry platform Insight, is an advantage

What We Offer

$100,000 – $130,000 base salary + Super + Performance-Based Commissions

Modern office environment in Mascot, close to public transport and parking

Access to in-house accounting and finance experts through the broader Maclean Group

Be part of a rapidly growing team with genuine long-term career opportunities

Supportive, collaborative team culture focused on service