Quality & Performance Manager – Preventive Health

Location: Glebe, Sydney (Hybrid: up to 3 days WFH)
Type: Full-time, Permanent

At Diabetes Australia, we’re here to make a difference and we know that quality care starts with quality leadership. If you're someone who thrives on improving systems, empowering teams and driving meaningful health outcomes, this role was made for you.

We’re looking for a Quality & Performance Manager to help shape the future of preventive health services across Australia. You’ll be working across a diverse portfolio of programs, Get Healthy, My Health for Life and COACH -ensuring our services are safe, effective, and continuously improving.

What you’ll be doing:

This is a role for someone who’s comfortable with complexity and confident in accountability. You’ll lead quality improvement initiatives, monitor performance against KPIs and SLAs, and ensure our services meet rigorous compliance standards. You’ll support our telehealth coaching teams to deliver best-practice care and collaborate with internal teams and external partners to embed a culture of excellence and continuous improvement.

You’ll also play a key role in interpreting service data, identifying risks, and translating insights into action, so our programs not only meet expectations, but exceed them.

What you’ll bring:

At least 4 years’ experience delivering preventive health or chronic condition telehealth coaching services

Strong leadership and mentoring skills

A knack for turning data into actionable insights

Knowledge of clinical governance and quality improvement

Confidence working with funders, partners, and internal stakeholders

What you can expect in return:

Be part of a compassionate team: Our values guide everything we do. You'll be part of a team that cares deeply about making a positive impact.

Professional growth: We value expertise and innovation. With us, you'll have opportunities to develop your skills, contribute to projects, and grow your career in a supportive environment.

Inclusive and supportive culture: We believe in inclusiveness and community, and genuinely value diversity and cultural capability. Your voice matters, and you'll find a welcoming environment where every team member is valued.

Balanced work environment: Enjoy a balanced approach to working from home and the office, ensuring you have the flexibility you need.

Focus on wellbeing: We prioritise employee health and wellbeing with access to a free and confidential Employee Assistance Program (EAP) for our employees and their immediate family members.

Generous salary packaging: Increase your take-home pay by paying certain expenses using pre-tax dollars, up to $15,900 a year.

We value diversity and inclusion and encourage applicants from all backgrounds, including those living with disability, returning to the workforce, or from underrepresented communities. Let’s make a difference together

Please note: a National Police Check will be required if successful.