My client, a powerhouse (pardon the pun) within the Energy Sector is looking for a ‘Customer Service Provider’ to join their team.

Role: Customer Service Provider
Type: Approximately 6-month assignment
Work type: Hybrid – once trained
Rate: $32-$35/hr + Super
Location: Parramatta

Responsibilities:

• Answer, respond and process inbound and outbound calls within agreed customer service guidelines
• Achieve KPIs as set out with service standards
• Maintain a high level of courtesy, patience and professionalism when speaking with customers and communication with all staff
• Build strong professional relationships with customers, managers, peers etc.
• Perform related duties as assigned by the team leader

Requirements:

• Strong communication skills
• Strong attention to detail and data accuracy
• Team player – work well in a team environment
• Computer literate
• Customer focused
• Ideally suited to someone with call centre and/or customer service experience

Other:

• Position will be based out of Parramatta
• Hours of work: 24/7 rotating roster. (typical hours will be 6am – 10pm) – may need to occasionally assist with night cover
• Inbound calls: Approx. 30-50 per day (approx. 6 on night shift)
• Outbound calls: small amount
• Typical hours per day: 8 hours
• Once trained ability to work from home (Hybrid)

If this ‘Customer Service Provider’ opportunity sounds of interest, please apply. Those candidates meeting the relevant criteria will be contacted for a confidential discussion.