Operations Manager – Family-Focused Education and Activity Centre

$100,000 + Super (experience dependent)
Greater Western Sydney – Cumberland Plain
Full-Time | Five-Day Work Week (Mon–Fri / Tue–Sat alternating)
Typical Hours: 10am–6/7pm, with some flexibility

About Us
We are a proud, independent, family-run organisation trusted by local families for years. Our community feels special because we put people first—supporting children to grow in skill, confidence, and independence while ensuring every family feels genuinely welcomed and cared for.
Every detail matters to us—from the warm greeting at the door, to helping a nervous child, to the behind-the-scenes organisation that keeps everything running smoothly.
About the Role
We’re looking for a steady, people-first Operations Manager to join our trusted leadership team.
This is a hands-on, on-site leadership role in a fast-moving, family-focused environment where no two days are the same. You’ll be responsible for daily operations, team leadership, compliance, and ensuring every family has an exceptional experience.
Working closely with the Director, HR Manager, and Customer Experience Manager, you’ll be part of a supportive and collaborative leadership team built on trust and shared purpose.
This role suits someone calm under pressure, values-driven, and ready to pitch in—whether that’s compliance checks, greeting families, or supporting the reception desk.
Key Responsibilities
Centre Operations

• Oversee daily running of classes, reception, and activities
• Monitor facilities, safety, and compliance
• Support front-line needs as required

Team Leadership

• Mentor and motivate Supervisors, Teachers, Reception, and Admin staff
• Provide coaching to uphold safety, service, and customer care standards
• Assist with rostering and workforce planning with HR

Customer Experience

• Ensure families receive consistent, people-first service
• Resolve escalated concerns in partnership with the CX Manager
• Model warm, community-focused leadership in daily interactions

Compliance & Safety

• Uphold child-safety standards, regulations, and industry compliance
• Partner with Supervisors and Maintenance to ensure safe facilities

Administration & Systems

• Support reception and admin processes for smooth operations
• Manage reporting, scheduling, and documentation
• Identify and implement operational improvements

Collaboration & Strategic Alignment

• Work closely with leadership peers and external specialists
• Provide regular updates on staffing, compliance, and operations

What We’re Looking For
We’re seeking a calm, capable, and highly engaged leader with a proven record of operational excellence in environments where kids, families, or community come first.
You’ll bring:

• Leadership experience in sport, childcare, leisure, youth programs, education, or customer-focused industries
• Proven success leading change across systems, processes, and culture
• A grounded, emotionally intelligent leadership style with collaboration at its core
• Strong working knowledge of safety, child protection, and compliance frameworks
• Eligibility to obtain a Working With Children Check

Why Join Us?
Here, people come first—children, families, and team alike. As Operations Manager, your leadership will make a direct and visible impact every day, in an environment where collaboration, consistency, and care really matter.