ABOUT US

At Custom Fleet we’ve been using our smarts to make the complex simple for over 40 years. It’s the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today.

When you join the Custom Fleet family, you’re joining a business that is Going Places. With Us, what you do and who you are matter. Being part of our diverse crew means you’ll feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good!). We are a crew of accountable go-getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other. Whilst winning isn’t everything, we are proud of our success and love it when we reach the #1 spot.

ABOUT THE ROLE

We are seeking an Operation Leader within our remarketing area of the Custom Fleet business. In this pivotal role you will be responsible for the end-of-lease remarketing lifecycle from transport logistics through to the inspections and reconditioning process. You’ll lead a team of five Remarketing Controllers and manage a network of transport carriers and remarketing partners to drive operational excellence, outstanding customer experience and cost‑efficient logistics while shaping the strategic direction of remarketing operations. This role combines hands‑on operational leadership with strategic responsibility for department KPIs, vendor KPI’s, inspection accuracy, reconditioning turnaround and continuous improvement initiatives.

You’ll be measured on KPIs like cycle time, inspection accuracy, reconditioning turnaround, transport performance and yield. You will work closely with all areas of the business to remove blockers and implement improvements. You will thrive on complex problem solving, coaching high‑performing teams and delivering measurable business outcomes.

Essential duties:

· Manage a network of transport carriers and remarketing partners, overseeing the booking and tracking of all transport activities to improve operational efficiency and reduce costs

· Oversee the end-of-lease inspection process, ensuring inspections are accurate, consistent and fully compliant with the Fair Wear & Tear guide

· Manage customer inquiries and disputes promptly and professionally, ensuring timely, fair resolutions that preserve operational integrity

· Monitor supplier performance, build strong partnerships, and identify top-performing providers.

· Prepare and present monthly performance and revenue reports to support continuous improvement.

Other duties:

· Build and maintain strong internal networks to support cross-functional initiatives.

· Share and implement best practices across the organisation.

· Foster collaborative relationships with internal teams and external partners to drive process improvement.

Education & Experience

Essential:

· 5 yrs + Experience in, Fleet Management / Leasing, Transport Logistics or Motor Industry.

· Proven experience in leading and managing teams, with a focus on coaching, mentoring and promoting a culture of continuous improvement and performance excellence.

· Demonstrated ability to manage logistics and transportation activities, including booking, tracking and negotiations with transport providers.

· Experience conducting or overseeing vehicle inspection, vehicle rectification on Passenger / Light Commercial and Heavy equipment,

· Strong background in data analysis, reporting, and KPI management, with the ability to produce detailed performance and revenue reports.

Other:

· Experience with Heavy Commercial / Plant & Equipment.

Experience working within the wholesale, auction, and remarketing environment, with a solid understanding of processes related to vehicle disposal, inventory management.

ABOUT YOU

The successful candidate will portray the following –

Essential:

· Strong problem-solving and critical thinking skills.

· Adaptability to changing environments and priorities.

· Collaborative mindset with a focus on delivering optimal customer outcomes.

· High attention to detail and commitment to quality.

· Excellent communication and interpersonal skills.

· Ability to build and maintain strong supplier relationships.

· Accountability for all people-related activities including recruitment, onboarding, development, and retention.

Other:

· In-depth knowledge of the motor industry and operational best practices.

· Awareness of industry standards, compliance, and customer expectations.

· Proven track record in driving operational excellence and process improvements.

FOR YOU

We offer industry leading 'Custom Perks' including:

· Annual performance bonus

· Take 5 program – potential to earn an extra week of annual leave

· Gender-neutral Parental Leave - 12 weeks paid entitlement

· Company funded social events

· Dress for your day policy

· Employee discounts

· Intersection – our Diversity Network

· Ongoing investment in your growth including access to our digital learning platform - Degreed

· Reward and recognition programs

· Volunteer and community engagement opportunities

· Wellbeing leave

HOW TO APPLY

Please submit your resume and cover letter by clicking ‘Apply Now’.

At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries.

OUR DIVERSE CREW

Research shows that women and people of diverse backgrounds are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our Ways of Working, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you! If you have a disability that requires support including an alternate job ad format, interview arrangements or adjustments, please let us know by emailing our recruitment team at [email protected] or call our Customer Service Team on 1800 812 681 - they will take your details and arrange for a return call from a member of the Talent Team.

Unlawful Conduct Commitment

Custom Fleet is dedicated to maintaining a culture of respect where there is zero-tolerance of any form of discrimination, harassment, and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.

Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited resumes.