HelpAlong is seeking a Scheduling Officer to join our Strathpine team. Reporting to the Senior Scheduling Officer, you will play an important role in coordinating rosters and supporting the delivery of quality services to our clients.

Ready to make your next move while making a real difference in people’s lives?

As a Scheduling Officer, you’ll support operations by coordinating Disability Support Worker (DSW) rosters, ensuring client needs are met while balancing staff availability. You will work closely with the Senior Scheduling Officer and other departments to keep scheduling operations running smoothly.

At HelpAlong Pty Ltd, we are committed to empowering people with disabilities to achieve their goals and live fulfilling lives. As one of Queensland’s fastest-growing NDIS providers, we are looking for a dedicated team member to join our operations team.

What You'll Do:

Coordinate day-to-day rostering of DSWs across SIL and Community services

Manage scheduling communications including phone, email and text messages

Respond to roster changes in a timely and professional manner

Work with the Senior Scheduling Officer to improve scheduling processes

Ideally, you will have:

Previous experience in a scheduling, rostering or administrative role (desirable)

Understanding of the NDIS framework and requirements

Ability to learn new systems; experience with Brevity is an advantage

Strong organisational, multitasking and communication skills

Ability to work well under pressure and as part of a team

Why You'll Love Working Here:

Free onsite parking

Supportive team culture where your ideas are valued

Career growth and progression opportunities within our growing organisation

Mentorship and training from experienced professionals

Online and in-person training and development opportunities

Join our passionate Operations team and surround yourself with professionals who share your drive for excellence and commitment to care. At HelpAlong, our values of quality, compassion, and inclusivity aren't just words – they're the foundation of everything we do.

How to Apply:

If you’re ready to take on a rewarding role where your skills can make a real impact, please click the Apply button.

HelpAlong Pty Ltd is an equal opportunity employer. We encourage applications from individuals of diverse backgrounds.