Job ID: 648531

About the role
We are seeking a motivated APS3 Participant Support Officer to join a national team providing front-line operational and administrative support. You’ll manage workflow, support stakeholders, and ensure smooth day-to-day operations in a dynamic environment.

Why this role
This is an excellent opportunity to develop your administrative and customer service skills while being part of a collaborative, high-performing team. You’ll gain experience in handling enquiries, coordinating appointments, and supporting key business functions that deliver consistent outcomes.

What you will do

Manage and resolve participant enquiries and tasks

Provide front-of-house and reception support, including handling email, phone, and online enquiries

Coordinate appointments and ensure office facilities are accessible

Undertake research, prepare reports, and maintain accurate records

Handle complaints and feedback professionally, ensuring follow-up is completed

Perform data entry and other administrative tasks to support team operations

What you will bring

Strong verbal and written communication skills

Proven ability to work collaboratively in a team environment

Excellent customer service skills and confidence in managing sensitive conversations

Proficiency in Microsoft Office, especially Excel, and ability to manage spreadsheets

Self-motivated, with initiative and the ability to work independently

Quick learner with the capacity to adapt to new systems and processes

Background in front-of-house operations or administrative support is desirable

If you’re ready to contribute to a supportive, high-performing team and make a real impact through excellent service, apply today!

Bronte Milsom

[email protected]

0483 943 881

www.f2frecruitment.com.au

Excited about this role but don’t believe your experience perfectly matches all job specifications? Why not examine your transferable skills? If they position you as a strong, quality candidate, it’s well worth applying for the position. Read more on transferable skills: www.f2frecruitment.com.au/transferable-skills-more-important-than-ever

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*Thank you for your interest in this position with face2face Recruitment. Our advertisements automatically stay live for 30 days, even if the position is filled beforehand. Should you find this role closed, not all is lost. If you submit your resume to us as a general expression of interest, we will consider you for other positions that suit your talent and experience. We may well have current positions to fill and will certainly consider you for future suitable roles. Submitting your resume has the added bonus of getting your name in the mix for opportunities we fill without even advertising. All you have to do is register here https://www.f2frecruitment.com.au/register/ or send your resume to [email protected].

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