About the role

The Quality Improvement Coordinator (QIC) plays a key role by championing a strong culture of continuous improvement activities through the implementation and monitoring of quality assurance programs ensuring compliance against the NDIS standards. The QIC Coordinator will be responsible for the development and delivery of comprehensive induction and ongoing education programmes, incident management, development of relevant policies and procedures along with reporting.

About you

You will demonstrate a strong background in the design and delivery of comprehensive training programs focused on active support, human rights, and practice excellence with a focus on supporting people with complex needs. You will also have experience in policy and procedure development along with maintaining client record systems to ensure operational excellence.

In addition, you must be able to demonstrate:

• Relevant tertiary qualification or equivalent experience (disability / ageing / mental health / youth or relevant discipline)
• Certificate IV Training Assessment with the ability to confidently deliver effective and engaging group and 1:1 training and develop high quality written training materials.
• Experience in delivering continuous quality improvement actives the provision of effective feedback, and the development of compliance resources.
• Strong analytical and problem-solving skills for data interpretation and process
• Detail oriented with strong organisational and project management skills

Why work with us?

Carpentaria employs evidence-based practice, with research driving continual innovation and growth. Staff have access to comprehensive training and skill development as well as regular upskilling opportunities and ongoing specialist disability training, including positive behaviour support, person-centred active support and risk management.

We value our teams, and our employees enjoy a range of benefits including:

• Competitive salary
• Salary packaging available (equivalent of up to $6,400 additional net salary)
• 5 weeks annual leave per year + 17.5% leave loading
• Flexible work options
• Ongoing professional development and career progression opportunities
• Access to employee discounts and wellness benefits
• Access to free confidential counselling and support via our Employee Assistance Program (EAP)
• Sit-stand workstations with dual screens
• On-site café and free on-site parking at Harry’s Place
• Work satisfaction - love what you do and why you do it!

How to apply

To apply, please submit your resume and a one-page cover letter outlining your skills and experience and why you think you will be a great fit for our team via the apply button.

We are committed to creating a workplace culture that embraces diversity, equity and fairness and is safe, inclusive, and collaborative. We welcome and encourage applications from people of all abilities, the LGBTQ+ community, and Aboriginal and Torres Strait Islander peoples. Please note that a secondment opportunity may be available for the preferred candidate.

For further information about the role, please contact the Sharni Cadona, Quality, Safety & Risk Manager on [email protected] or phone: (08) 8920 9400