Ayan Infotech are looking for an Account Manager (P&C Domain) for a full time permanent job opportunity in Sydney or Melbourne.

Due to the nature of the work involved, we will be able to consider applicants with full unrestricted work rights in Australia.

Title: Account Manager (P&C Domain)
Location: Sydney or Melbourne (preferred, other locations within Australia will be considered for highly skilled candidates)
Type: Ful time permanent

Required Skills and Experience:

We are seeking an experienced Account Manager with Property & Casualty domain to oversee client relationships, drive business growth, and ensure the successful delivery of solutions. This role requires a dynamic individual with deep expertise in COTS platforms, preferably Duck Creek platform, strong client management skills, and the ability to align business objectives with technical capabilities.

Qualifications:

• 10-15 years of experience in IT, with at least 5 years in P&C domain solution implementation or account management roles preferably Duck Creek platform.
• In-depth knowledge of Policy, Billing, and Claims modules.
• Familiarity with P&C system architecture, integration, and configuration best practices.
• Strong expertise in P&C insurance industry processes and workflows.
• Proven experience in managing large, complex accounts and engagements.
• Excellent communication, negotiation and presentation skills.
• Strong analytical and problem-solving abilities.
• Proficiency in project management tools and methodologies.

Responsibilities:

Client Relationship Management:

• Act as the primary point of contact for clients, building and maintaining strong, longterm relationships.
• Understand client business needs and provide tailored solutions using Duck Creek technology.
• Drive client satisfaction through regular interactions, feedback loops, and issue resolution.

Project Oversight and Delivery:

• Collaborate with delivery teams to ensure high-quality and timely implementation of Duck Creek products.
• Monitor project milestones, risks, and budgets to ensure alignment with client expectations.
• Provide strategic oversight for Duck Creek solution customization, integration, and support.

Business Development:

• Identify opportunities for account growth, including upselling and cross-selling Duck Creek services and solutions. Partner with internal stakeholders to prepare proposals and present solutions to clients.
• Stay informed of industry trends, competitive offerings and emerging technologies to drive innovation for clients.

Team Collaboration and Leadership:

• Work closely with technical teams, architect and delivery managers to align project objectives.
• Guide and mentor junior team members to enhance delivery quality and account management skills.

Governance and Reporting:

• Define and implement governance models to streamline communication and decisionmaking processes with clients.
• Provide regular status updates, reports, and insights to both clients and internal leadership.

Contact: 02 9412 4178 for more details.

www.ayaninfotech.com